Customer Service Representative
4 weeks ago
A successful State Farm Agent is seeking a qualified professional to join their team as a Customer Service Representative. This role involves establishing customer relationships, providing prompt and accurate customer service, and educating customers about insurance options. The ideal candidate is people-oriented, self-motivated, and detail-oriented, with excellent communication skills and the ability to work in a team environment.
Responsibilities
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Hourly pay plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my agency
- People-oriented
- Self-motivated
- Detail oriented
- Dedicated to customer service
- Able to learn computer functions
- Ability to work in a team environment
- Ability to multi-task
- Bilingual - Spanish preferred
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