Customer Service Representative

4 weeks ago


Kissimmee, Florida, United States Oswaldo Velazquez - State Farm Agent Full time
Job DescriptionJob DescriptionPosition Overview

A successful State Farm Agent is seeking a qualified professional to join their team as a Customer Service Representative. This role involves establishing customer relationships, providing prompt and accurate customer service, and educating customers about insurance options. The ideal candidate is people-oriented, self-motivated, and detail-oriented, with excellent communication skills and the ability to work in a team environment.

Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.
As a State Farm Agent Team Member, you will receive...
  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency
Requirements
  • People-oriented
  • Self-motivated
  • Detail oriented
  • Dedicated to customer service
  • Able to learn computer functions
  • Ability to work in a team environment
  • Ability to multi-task
  • Bilingual - Spanish preferred


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