Customer Experience Solutions Specialist

19 hours ago


La Crosse, Wisconsin, United States Kwik Trip Full time

About Kwik Trip

Kwik Trip, Inc. is a family-owned, Midwest company dedicated to serving our guests and coworkers while treating everyone like family. With over 140 acres of production facilities, distribution centers, and more, our La Crosse campus is home to a wide variety of departments.

Job Summary

We are seeking a highly skilled ServiceNow CSM/FSM Developer to join our IT team. As a key member of our department, you will design, develop, configure, and customize Customer Service Management (CSM) and Field Service Management (FSM) applications to enhance our ability to deliver exceptional service to our customers, coworkers, and suppliers.

Key Responsibilities

  • Conceptualize, design, code, test, implement, document, and support high-quality applications within the ServiceNow platform.
  • Develop no-code, low-code, and pro-code flows, scripts, configurations, and user interfaces to enhance user experiences and streamline processes.
  • Collaborate within an Agile Kanban framework to prioritize and deliver features and enhancements.
  • Remediate incidents and resolve issues within the CSM/FSM modules, ensuring compliance with Change Management processes.

Salary and Benefits

We offer a competitive $57,142.28 per year salary, along with a hybrid work schedule and flexible half-day Fridays every other week. Additionally, you'll have access to our award-winning culture and equal opportunities for growth and advancement.

Requirements

  • A 2-year degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience.
  • Previous experience with the ServiceNow platform, particularly in development.
  • ServiceNow Certified System Administrator and Certified Application Developer certifications are preferred.


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