Lead Barista and Store Operations Manager
6 days ago
Job Title: Lead Barista and Store Operations Manager
Job Summary:
We are seeking a highly motivated and experienced Lead Barista and Store Operations Manager to join our team at Omni Hotels. As a key member of our store operations team, you will be responsible for ensuring the smooth operation of our coffee shop, providing exceptional customer service, and leading a team of baristas to deliver an outstanding customer experience.
Key Responsibilities:
- Lead and Manage a Team: Supervise and train a team of baristas to ensure they have the skills and knowledge to provide exceptional customer service and operate the coffee shop efficiently.
- Store Operations: Assist the store manager in executing store operations during scheduled shifts, including opening and closing duties, inventory management, and maintaining a clean and comfortable store environment.
- Customer Service: Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Quality and Safety: Maintain all Moments of Service standards, follow health, safety, and sanitation guidelines for all products, and ensure proper cash management practices are followed by the shift team.
- Communication: Communicate information to the store manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Training and Development: Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Requirements:
- Leadership and Management: Ability to direct the work of others and lead a team to achieve operational excellence.
- Communication and Interpersonal Skills: Effective oral communication skills and strong interpersonal skills to build positive relationships with the shift team and customers.
- Knowledge and Experience: Knowledge of the retail environment and experience in a customer-facing role, preferably in a coffee shop or restaurant setting.
- Physical Demands: Ability to bend, push, pull, and stand for extended periods of time, and lift at least 30lbs.
- Certifications: Current food server and alcohol server certifications.
- Schedule: Ability to work a flexible schedule to include weekends, holidays, and AM and PM shifts.
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