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Lead Store Manager

2 months ago

Atlanta, Georgia, United States TMX Finance Family of Companies Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead the success of our store and team. As a key member of our management team, you will be responsible for driving business growth, improving customer satisfaction, and developing your team to achieve exceptional results.

Key Responsibilities
  • Oversee and manage the overall performance of the store, including sales, customer service, and team development.
  • Develop and implement strategies to drive business growth, improve customer satisfaction, and increase revenue.
  • Lead and motivate a high-performing team, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Manage store operations, including inventory management, cash handling, and security procedures.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Collaborate with other departments to achieve business objectives and improve overall store performance.
  • Conduct regular performance reviews and provide feedback to team members to ensure they are meeting expectations.
  • Develop and implement plans to improve customer satisfaction, including customer feedback and complaint resolution.
  • Manage store budgets, including forecasting, planning, and controlling expenses.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure the store remains competitive and compliant.
Requirements
  • High school diploma or equivalent required.
  • At least two years of experience in a supervisory or leadership role in retail, finance, customer service, or a related industry.
  • Proven track record of success in driving business growth, improving customer satisfaction, and developing high-performing teams.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Valid driver's license and reliable transportation.
What We Offer
  • A comprehensive new hire training program.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Performance-based career advancement opportunities.
  • A competitive salary and benefits package, including medical insurance, 401(k) retirement plan, and paid time off.
  • A diverse and inclusive work environment that values and respects all employees.