Customer Service Representative

7 days ago


Lancaster, Pennsylvania, United States Lancaster General Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our Neurology Department at Lancaster General. As a key member of our team, you will be responsible for providing exceptional patient scheduling, registration, and insurance verification services.

Key Responsibilities:
  • Provide complete and accurate patient scheduling and registration services
  • Verify patient, guarantor, and coverage information
  • Perform required referral and authorization processes
  • Enter orders for applicable tests and prepare and release records
  • Screen and accurately relay messages using established protocols
Requirements:
  • High School Diploma or equivalent
  • One year of clerical, customer service, or administrative support experience
  • Basic keyboarding and personal computer skills
Preferred Qualifications:
  • One year of registration experience, point of service collection, and insurance validation
  • Previous Epic or equivalent Electronic Medical Record experience
Benefits:

Lancaster General offers a comprehensive benefits package, including 100% tuition assistance, paid time off, and shift differentials. We are an equal opportunity employer and welcome applications from diverse candidates.



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