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IT Support Specialist
1 month ago
Are you a skilled IT professional looking for a challenging role in a dynamic environment? We are seeking an experienced Field Support Technician to join our team at Motion Recruitment.
Job Summary:We are seeking a highly motivated and experienced Field Support Technician to join our team. As a Field Support Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.
Responsibilities:- Provide technical support to clients via phone, email, or support ticket
- Troubleshoot and resolve technical issues in a timely and professional manner
- Maintain accurate records of all work performed and client interactions
- Collaborate with colleagues and management to ensure seamless delivery of services
- Stay up-to-date with industry trends and technologies to ensure continued growth and development
- 2+ years of experience in a helpdesk or field technician role
- CompTIA certifications such as A+, Network+, Security+, and/or Server+ with relevant practical experience
- Excellent written and oral communication skills
- Basic to intermediate understanding of AD, DNS, CLI
- Intermediate understanding of support tools, techniques, and how technology is used to provide services
- Intermediate understanding of operating systems, business applications, printing systems, and network systems
- Intermediate diagnosis skills of technical issues related to end-user hardware, software, and network devices
- Intermediate experience and understanding of structured cabling (tone & probe, Cat5e/Cat6 termination, patch panel punch down)
- Intermediate experience and knowledge of VoIP systems
- Intermediate experience and knowledge of working with the Microsoft 365 Platform
- Advanced experience installing and maintaining networking equipment
- Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc.)
- The ability to keep up with and adapt to the fast-paced IT world
- Driver's license
- Health/Dental/Vision after 90 days
- PTO, sick leave, and bereavement after 90 days
- Simple IRA with employee match after 90 days
- Hourly paid after-hours support (in addition to your salary)
- Company laptop & use of company vehicles
- Weekly stocked kitchens at all locations
- An easy-going environment and culture (we all enjoy what we do)
- Company-paid training for CompTIA and other relevant certifications
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.