Team Lead

2 weeks ago


Oklahoma City, Oklahoma, United States Nacho Business Full time

Team Lead Job Description

At Nacho Business, we're passionate about serving our community with a winning recipe of Hospitality, Positivity, and Performance. As a Team Lead, you'll be responsible for managing restaurant operations in partnership with or in the absence of the Restaurant Manager. Your leadership will help maintain an excellent working environment through direction, training, and development. The focus is always on developing people and maintaining a guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:

Key Responsibilities:

  • Foster a positive restaurant culture by promoting a fun and positive attitude
  • Develop and coach team members; ensure systems for training employees are fully implemented and followed
  • Identify and develop internal candidates for Team Leader positions
  • Treat guests and employees with respect and dignity
  • Comply with all state and federal labor laws and regulations
  • Manage daily activities to achieve excellence in restaurant operational performance
  • Hold the restaurant team accountable for consistently delivering excellent guest service and food quality in adherence to brand systems, procedures, and food safety requirements to provide a consistently positive guest experience
  • Review practices as needed to continuously improve the guest experience
  • Interact with guests and the community; respond to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery
  • Maintain brand image by ensuring restaurant cleanliness, maintenance, and excellent service
  • Partner with the restaurant manager in using management information tools to analyze restaurant operational and financial performance
  • Identify trends and suggest action plans for improvement
  • Monitor costs and adherence to budget and restaurant goals
  • Act as an Ambassador of Nacho Business

We value the diversity and flavor our employees bring to the table. At Nacho Business, we bring flavor to people's lives by serving delicious food and providing excellent service. We're committed to creating a positive and inclusive work environment where everyone can thrive.

Reasonable Accommodation: Nacho Business will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job.

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