Sales and Customer Support Associate

2 weeks ago


State College, Pennsylvania, United States The Home Depot Full time
Position Overview:
As a Sales and Customer Support Associate, you will deliver prompt and courteous service by proactively engaging with customers to understand their requirements and offer assistance.

Your role will involve gaining product knowledge through our resources and sharing valuable information with customers to facilitate the sale of comprehensive projects.

In this position, you will master the skills of welcoming, qualifying, recommending, and finalizing sales with every customer in your designated area, while also being equipped to assist in related departments.

Sales and Customer Support Associates are responsible for maintaining the availability and cleanliness of their assigned sections, ensuring a safe and organized shopping environment.

Each associate plays a crucial role in fostering a secure working and shopping atmosphere by adhering to all safety protocols, completing required safety training, promptly addressing hazards, and reporting unsafe conditions to the Manager on Duty.

This position requires collaboration with your Department Supervisor and fellow associates, as well as teamwork across various departments.

Specific departments may encompass Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.

Roles within the Sales and Customer Support category may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.


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