Technology Specialist II

4 days ago

Kirkland, Washington, United States Atwell, LLC Full time
Job Summary

We are seeking a highly skilled Technology Specialist II to join our corporate IT team at Atwell, LLC. As a key member of our team, you will provide end-user support for our employees across the country, demonstrating creative problem-solving skills and developing proficiency in various technical areas.

Key Responsibilities
  • Respond to technical assistance requests in a timely and professional manner.
  • Troubleshoot hardware, software, account, and printer issues, communicating technical information to both technical and non-technical personnel.
  • Install and support various software applications as needed and approved.
  • Log all support-related tasks in our company ticketing system.
  • Provide support in the maintenance of our network and infrastructure as directed.
  • Maintain passwords, data integrity, and file system security according to company policy.
  • Set up and deploy workstations, servers, networks, and printers.
  • Manage inventory for workstations, laptops, and other IT assets in our company tracking system.
  • Stay current with system information, changes, and updates.
  • Support Mitel VOiP phone systems and configure and deploy desk phones as directed.
  • Support and troubleshoot for AutoCAD and other company design software.
  • Support servers across the organization as directed.
  • Support backup systems and their integrity.
  • Support the company data replication system and archives.
  • Support network infrastructure.
  • Provide after-hours support for all critical systems.
  • Assist and help manage and deploy company cell phones and other mobile devices.
  • Assist with technology outages as needed.
  • Travel as assigned and needed.
  • Additional projects and tasks assigned as needed.
Requirements
  • 5 years of experience in a corporate setting performing the essential functions of this position.
  • Bachelor's Degree in IT-related field preferred.
  • Experience with the following hardware: Dell, HP, Cisco, Extreme, Konica, Xerox, Toshiba, Oce, and Canon.
  • Experience with the following software: MS server 2008, 2012, and 2016, MS OS Win10, MS Office 2010, 0365, and Active Directory.
What We Offer
  • Competitive compensation packages.
  • Annual bonuses, spot bonuses, and peer recognition awards.
  • 401(k) plan matching formula is 50% of your contributions up to 6%.
  • Tuition Assistance.
  • Student Loan Repayment up to $25K.
  • Paid Licensing/Certification Fees and Renewals.
  • Financial Rewards for Obtaining Licensure.
  • Employee Referrals up to $5,000.
  • Annual Wellness Reimbursement up to $500 for anything wellness-related (Gym memberships, fitness tracker, home gym equipment, etc.).
Benefits
  • Medical (BC/BS), Dental (Delta), and Vision (VSP).
  • Health Savings Account & Flex Spending Account options.
  • Employer-paid LTD, STD, and life insurance.
  • Metlife Supplemental Benefits covering accident, hospitalization, and critical illness.
  • Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services.

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