Technical Support Specialist

3 days ago


Garden City, New York, United States Opti9 Technologies Full time
About Opti9 Technologies">

Opti9 Technologies is a top hybrid cloud solutions provider committed to delivering industry-leading solutions to our customers based on their unique business needs. Our company culture emphasizes innovation, customer satisfaction, and teamwork.

Job Description">

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for overseeing client infrastructure in Data Centers worldwide, including OS management, virtualization, networking, storage, backups, and disaster recovery.

The ideal candidate will have 1-2 years of experience with Veeam, virtual environment deployment, and maintenance. Familiarity with technologies such as Windows, Linux, Firewalls, Load Balancers, VMware, Zerto is required. Strong problem-solving skills, attention to detail, and excellent communication skills are essential.

Responsibilities">
  • Installation, maintenance, configuration, and management of systems and technologies for clients
  • Ticket queue management, patching, monitoring, updating, and BaaS/DRaaS administration
  • Improvement of monitoring and incident response processes and procedures
  • Diagnosis and resolution of reported client incidents
Requirements">
  • 1-2 years of Veeam experience required
  • 1-2 years experience operating, maintaining, and/or deploying virtual environments
  • Familiarity with technologies including, but not limited to: Windows, Linux, Firewalls, Load Balancers, VMware, Zerto
What We Offer">

We offer a competitive salary range of $80,000 - $110,000 per year, unlimited PTO, medical/dental/vision insurance, health savings account and flexible spending accounts, 401(k) with company match, casual atmosphere, recognition programs, group volunteer opportunities, option to be remote, healthy rewards program, and more.

At Opti9 Technologies, we strive to create an inclusive and diverse work environment. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.



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