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Event Operations Supervisor

2 months ago

Beverly Hills, California, United States Maybourne Beverly Hills Hotel Full time
Job Overview

The Maybourne Beverly Hills Hotel is seeking a talented individual to take on the role of Banquets Captain, a key position that combines leadership with exceptional service in the hospitality industry. We value creativity and passion, and we invite candidates who share our vision to consider this opportunity.

Position Summary

The Banquets Captain plays a crucial role in the successful execution of various banquet events, ranging from small gatherings to large celebrations. This position requires a detail-oriented individual with a strong passion for hospitality and the ability to lead a team in delivering outstanding service that surpasses guest expectations.

Key Responsibilities
  1. Manage all elements of banquet events, ensuring accurate execution in line with Banquet Event Orders (BEOs).
  2. Work closely with the Director of Banquets, Catering Team, and Culinary Department to fulfill guest requirements and event specifics.
  3. Conduct pre-event briefings with the banquet team to clarify event details, roles, and expectations.
  4. Ensure banquet rooms and public areas are set up to meet the hotel's luxury standards, including decor, table arrangements, and audiovisual needs.
  5. Proactively address and resolve any issues that may arise during events to ensure a flawless guest experience.
  6. Lead, train, and inspire the banquet team, promoting a positive and professional work atmosphere.
  7. Delegate tasks and supervise banquet servers, ensuring compliance with service standards and guest satisfaction.
  8. Provide ongoing training to the team on service excellence, guest engagement, and problem-solving strategies.
  9. Monitor team performance and provide feedback to the Director of Banquets for continuous improvement.
  10. Act as the primary contact for clients and guests during events, ensuring all needs are met and concerns are addressed promptly.
  11. Engage with guests to enhance their experience, offering personalized service and anticipating their needs.
  12. Capture and communicate guest feedback to relevant departments to improve future events.
  13. Ensure all BEOs are accurately followed, with any changes or special requests communicated to the appropriate departments.
  14. Maintain detailed records of event specifics, guest interactions, and any issues encountered, providing reports as necessary.
  15. Assist with inventory management, ensuring all banquet supplies, equipment, and linens are well-stocked and in excellent condition.
  16. Ensure compliance with local health and safety regulations, as well as the hotel's policies and standards.
  17. Conduct regular inspections of banquet areas to uphold cleanliness, safety, and maintenance standards.
  18. Ensure adherence to safety protocols, including proper equipment handling and emergency procedures.
Qualifications
  1. 3-5 years of experience in banquet or event management within a luxury hotel or fine dining environment, with at least 1-2 years in a supervisory capacity.
  2. High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
  3. Strong leadership and team management skills.
  4. Excellent organizational and multitasking abilities, with a focus on prioritization in a fast-paced setting.
  5. Outstanding interpersonal and communication skills, emphasizing personalized, high-touch service.
  6. Proficiency in event management software and Microsoft Office Suite.
  7. Knowledge of food and beverage service standards, with a keen eye for detail and luxury presentation.
Physical Requirements
  • Ability to stand and walk for extended periods.
  • Ability to lift and carry up to 50 pounds.
  • Flexibility to work irregular hours, including evenings, weekends, and holidays, based on event schedules.
Company Overview

The Maybourne Hotel Group manages some of the world's most prestigious luxury hotels, including Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory, and The Maybourne Beverly Hills. Our hotels have a rich history and are committed to providing exceptional service tailored to the needs of today's discerning guests.

Employee Benefits
  • Medical/Dental/Vision Insurance
  • Company matched 401(k) plan
  • Company matched Health Savings Plan
  • Flexible Spending
  • Paid Holidays
  • Paid Time Off
  • Paid Sick Leave
  • Employee Assistance Program
  • Parking
  • Employee Recognition Programs
  • Colleague meals
  • Colleague Referral Incentive program