Member Services Representative Overnight
1 month ago
We are seeking a highly motivated and detail-oriented Member Services Representative Overnight to join our team at Excel Fitness. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our club during overnight hours.
Key Responsibilities- Oversee Club Operations: Ensure that the club is operating in compliance with Excel Fitness policies, practices, and objectives.
- Maintain Club Cleanliness: Monitor and maintain the cleanliness and atmosphere of the club.
- Conduct Audits: Conduct regular audits to ensure the club is presentable and meets Excel Fitness standards.
- Provide Excellent Customer Service: Communicate with members and provide a high level of customer service.
- Perform Nightly Inspections: Perform nightly club inspections and complete assigned cleaning or associated tasks.
- Audit Inventory: Audit club inventory and communicate with management on recommendations for inventory orders.
- Process Daily Reports: Process and review daily club activity paperwork and file in appropriate folders.
- Balance Cash Drawers: Audit and balance cash drawers on a daily basis.
- Update Daily Reports: Update and review daily club reports and complete any corresponding data entry documents.
- Maintain Front Entrance: Maintain and clean the front entrance to provide customers with a clean, presentable, and welcoming environment.
- Ensure Safety and Security: Provide a safe and secure environment during overnight hours for all members.
- Stock Retail Items: Stock all retail and promotional items and paperwork for the next business day.
- Comply with Regulations: Ensure the facility complies with all state and federal laws and insurance requirements.
- Operate Equipment: Operate and assist members with the use of tanning, hydro, and total body enhancement equipment, and ensure all applicable paperwork and procedures are adhered to.
- Stay Up-to-Date on Certifications: Stay up to date on all required certifications and training courses.
- Assist Management: Assist general manager and assistant manager with club promotions, training, and implementation of operational strategies.
- Supervise Team Members: Supervise other team members and ensure they are meeting Excel Fitness standards of cleaning and customer service.
- Communicate with Members: Communicate with, promote, tour, and assist prospects and potential members.
- Age Requirement: Must be at least 18 years of age or older.
- Education: High school diploma or equivalent required.
- Certifications: Tanning certification, CPR certification, and AED certification required before working alone.
- Experience: Previous experience working overnight required.
- Physical Demands: Must be comfortable working alone and standing for long periods of time.
- Communication Skills: Great communication skills with internal and external customers required.
- Teamwork: Must be team-oriented, motivated, and well-organized.
- Critical Thinking: Ability to think critically and evaluate solutions to problems proactively required.
- Computer Skills: Proficient ability in Microsoft Office and using a computer required.
- Financial Wellness Benefit: Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay.
- Free Membership: Every team player receives a free Planet Fitness Black Card membership.
- Employee Assistance Program: Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources.
- Paid Time Off: Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible team players.
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