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Hospitality Services Supervisor

2 months ago

Brooklyn, New York, United States El Nico Restaurant at The Penny Hotel Williamsburg Full time

REPORTS TO: Restaurant General Manager

LIAISES WITH: Front Office Manager, Controller, Chief Engineer, Executive Housekeeper

Benefits and Perks of Joining Us:

At El Nico Restaurant, team members enjoy competitive salaries, opportunities for career advancement, flexible wage access, and comprehensive benefits including health, dental, and vision insurance, as well as employer-sponsored life insurance and a 401k plan. Additional discounts are available for associates.

Position Purpose: The Food & Beverage Supervisor is responsible for overseeing the restaurant and bar operations, ensuring compliance with hotel and brand standards while adhering to budgetary constraints and legal regulations, particularly those related to alcohol service.

Key Responsibilities:

  1. Ensure timely and efficient service of meals, snacks, and beverages, meeting established standards.
  2. Maintain profit margins and control costs through effective management systems, including sales analysis and cash handling.
  3. Ensure cleanliness and maintenance of the restaurant and bar, including impeccable table settings and decor.
  4. Oversee the professional appearance and courteous service of food and beverage staff.
  5. Ensure the bar and restaurant are well-stocked and organized according to specifications.
  6. Train bartenders to provide friendly and professional service to customers.
  7. Manage room service orders to ensure prompt execution and adherence to standards.
  8. Ensure room service staff are professionally presented and deliver exceptional service.
  9. Act as Manager on Duty as necessary.
  10. Oversee the ordering, storage, and distribution of consumable and non-consumable goods.
  11. Maintain security in all controlled areas and ensure staff awareness of key security protocols.
  12. Ensure staffing levels meet agreed standards and do not exceed limits without prior approval.
  13. Uphold company and legal hygiene standards across all areas.
  14. Address customer complaints promptly and effectively.
  15. Submit reports and administrative documents in a timely manner.
  16. Conduct regular performance evaluations with management staff, identifying training needs and development opportunities.
  17. Ensure staff are trained in emergency evacuation procedures.
  18. Stay informed about statutory requirements for food and beverage operations, ensuring timely applications for necessary licenses.
  19. Conduct regular inventory checks.
  20. Prepare and submit accurate budgeting information as required.
  21. Maintain a visible presence in the restaurant and bar, engaging with customers and staff.
  22. Facilitate regular staff training sessions.
  23. Stay updated on industry trends and suggest improvements for food and beverage operations.
  24. Attend required meetings.
  25. Ensure on-the-job training is conducted to established standards.
  26. Promote internal advancement by appointing the most qualified candidates for vacancies.

Required Skills:

  • Ability to read and interpret business records and reports.
  • Familiarity with Micros (POS) System.
  • Mathematical skills for financial analysis and budget preparation.
  • Understanding of government regulations affecting business operations.
  • Ability to make informed business decisions based on reports and personal experience.
  • Effective communication skills for interacting with the public and staff.
  • Strong organizational skills for managing team activities.
  • Flexibility to adapt to changing tasks and interruptions.
  • Clear verbal and written communication abilities.
  • Willingness to take full responsibility for operational management.
  • Availability for nights, weekends, and holidays.

Physical Requirements: The role may involve occasional lifting, pushing, or pulling of objects weighing up to 30 lbs. It requires significant walking or standing, along with reaching, handling, feeling, talking, hearing, and seeing.

Work Environment: Primarily indoors, with protection from weather but not necessarily from temperature variations. A position is considered 'inside' if the worker spends approximately 75% or more of their time indoors.

Mathematical Proficiency: Requires sufficient mathematical skills to handle real numbers, solve algebraic equations, and apply statistical techniques.

Language Proficiency: Must possess developed language skills to read various materials, write business communications, and engage in discussions.

Data, People, and Things Relationships:

Data: Coordinating operations based on data analysis and reporting.

People: Communicating effectively with team members and providing direction.

Things: Handling tools and materials with precision to meet operational standards.

Vocational Preparation: This role requires a combination of vocational education, training, and relevant experience, typically ranging from 3 to 7 years.



For more information about El Nico Restaurant at The Penny Hotel Williamsburg, please visit our website.