Service Experience Supervisor

2 weeks ago


Brooklyn, New York, United States Preferred Homecare of NY Corporate Full time
Job Title: Service Experience Supervisor

Preferred Home Care of New York, a fully licensed Home Care Agency, is seeking an experienced Service Experience Supervisor for our Brooklyn Office.

Job Summary:

The Service Experience Supervisor is responsible for managing, training, and guiding Service Experience Representatives in the performance of their duties. S/he provides support, resolves problems and complaints, and motivates, counsels, and problem-solves.

Key Responsibilities:
  • Manage and train Service Experience Representatives
  • Provide support and resolve problems and complaints
  • Motivate, counsel, and problem-solve
  • Ensure excellent customer service at all times
Requirements:
  • Highly motivated and flexible
  • Strong communication and customer service skills
  • Maintain confidentiality and security
  • Take accountability for job responsibility with minimal supervision
  • Strong comprehension and problem-solving skills
  • Ability to work under pressure
  • Ability to follow oral and written instructions and directions
  • Must be detailed oriented
  • Must have good organizational skills and decision-making ability
  • Must be able to work independently and as a team member
  • Bilingual a plus
Benefits:
  • Competitive Salary
  • Weekly Paychecks (Direct Deposit Available)
  • Team Environment
  • PTO
  • Sick Days
  • Paid Legal Holidays
  • Commuter Benefit
  • Health, Dental, and Vision Insurance offered
  • 401(k)
  • Flexible Spending Account (FSA)
  • A Dependent Care Account (DCA)
Why Work at Preferred Home Care of New York?

Preferred Home Care has an amazing, values-based company culture ripe with collaboration, encouragement, and camaraderie. We offer a track to growth based on what you put into the role and your passion for learning in the company. In your role, you'll have the ability to innovate and make an impact with your ideas in real-time.



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