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Customer Journey Programs Manager

2 months ago

San Francisco, California, United States MongoDB Full time
About the Role

MongoDB is seeking a seasoned Customer Journey Programs Manager to lead the development and execution of our customer experience strategy. As a key member of our team, you will be responsible for designing and implementing programs that drive customer satisfaction and loyalty.

Key Responsibilities
  • Customer Journey Roadmap: Develop and maintain a comprehensive customer journey roadmap that aligns with our business objectives.
  • Program Development: Design and implement customer-facing programs that drive engagement, retention, and growth.
  • Team Leadership: Lead a high-performing team of customer experience professionals to deliver exceptional results.
  • Stakeholder Management: Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Metrics and Analysis: Develop and track key performance indicators to measure program success and inform future initiatives.
Requirements
  • 5+ years of experience in customer experience or a related field.
  • Proven track record of developing and executing successful customer-facing programs.
  • Strong leadership and team management skills.
  • Excellent communication and stakeholder management skills.
  • Ability to analyze data and drive business decisions.
About MongoDB

MongoDB is a leading provider of cloud-based database solutions. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions.