Customer Service Representative
1 week ago
G2 Secure Staff is expanding its operations at Kahului Airport and is looking for a Customer Service Representative - Baggage to join our team.
This role involves providing exceptional customer service, resolving baggage-related issues, and ensuring the smooth operation of baggage handling services.
The successful candidate will have excellent communication skills, be able to work in a fast-paced environment, and meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable).
Key Responsibilities- Make baggage arrival announcements, provide information and instructions to passengers
- Log each flight as bags are delivered to the claim area, update records with later arriving bag information
- Monitor damage claims, make settlements, and coordinate the return of lost and damaged luggage
- Process and secure unclaimed luggage, update BMAS, and create a BMAS on-hand record in SABRE
The salary for this position is estimated to be around $16.00 per hour, based on industry standards and location.
Requirements- 1 year of customer service experience
- Must be 18 years or older
- Must submit to and pass a drug screen and background check
- Ability to communicate effectively in English
- Ability to read and interpret documents such as safety rules and employee handbooks
- Competitive salary and benefits package
- Opportunity to work in a dynamic and diverse environment
- Chance to develop your career in the aviation industry
We are a leading provider of aviation support services, committed to delivering high-quality services to our clients. Our values center around people, service, and integrity.
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Customer Service Representative
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