Customer Service Representative

1 week ago


Kahului, United States G2 Secure Staff Full time
Job Description

G2 Secure Staff is expanding its operations at Kahului Airport and is looking for a Customer Service Representative - Baggage to join our team.

This role involves providing exceptional customer service, resolving baggage-related issues, and ensuring the smooth operation of baggage handling services.

The successful candidate will have excellent communication skills, be able to work in a fast-paced environment, and meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable).

Key Responsibilities
  1. Make baggage arrival announcements, provide information and instructions to passengers
  2. Log each flight as bags are delivered to the claim area, update records with later arriving bag information
  3. Monitor damage claims, make settlements, and coordinate the return of lost and damaged luggage
  4. Process and secure unclaimed luggage, update BMAS, and create a BMAS on-hand record in SABRE

The salary for this position is estimated to be around $16.00 per hour, based on industry standards and location.

Requirements
  • 1 year of customer service experience
  • Must be 18 years or older
  • Must submit to and pass a drug screen and background check
  • Ability to communicate effectively in English
  • Ability to read and interpret documents such as safety rules and employee handbooks
Why Join G2 Secure Staff?
  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and diverse environment
  • Chance to develop your career in the aviation industry
About G2 Secure Staff

We are a leading provider of aviation support services, committed to delivering high-quality services to our clients. Our values center around people, service, and integrity.



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