Inventory Specialist

4 weeks ago

Charleston, West Virginia, United States Walgreens Full time
Job Summary:

As an Inventory Specialist at Walgreens, you will be responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store. This includes front-end and pharmacy inventory management activities, such as receiving, counting, ordering, and facilitating returns. You will champion On-Shelf Availability and be responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Additionally, you will validate and ensure accuracy of planograms.

Key Responsibilities:

• Execute and maintain front-end and pharmacy asset protection techniques
• File claims for warehouse and vendor overages, shortages, order errors, or damaged goods
• Open and close stores in the absence of management, including required systems start-ups and cash handling responsibilities
• Engage customers by greeting them and offering assistance with products and services
• Resolve customer issues and answer questions to ensure a positive customer experience
• Execute and coach team members on warehouse and vendor inventory management processes
• Scan in all deliveries while the vendor is still in the store, including common carrier deliveries
• Focus on One Box receiving and take the appropriate action marking delivery as received if the product was physically delivered
• Verify all pharmacy shipments are posted for products physically received at the store
• Complete or verify postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders, and accurately report any shortages or damaged product
• Complete On-Shelf Availability (OSA) end-to-end process, including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration
• Facilitate excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock
• Verify posting of all pharmacy/prescription claims
• Complete execution of all pricing activities, including price changes, markdowns, and markdowns deletes
• Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks
• Support front-end and pharmacy ordering by ordering expense items and monitor pharmacy manual orders to identify excess orders
• Maintain consigned inventory and orders as required
• Ensure all designated pull & quarantine item on-hands are updated and placed in the designated holding area
• Maintain accurate inventory counts and accuracy of on-hand quantities, including basic departments, stockroom, and overstock locations
• Ensure the store maintains inventory compliance with state and local laws regarding regulated products
• Assist in the maintenance of inventory records, including receiving and posting of all products received at the store in all inventory systems
• Organize files and retain all invoices/receipts/return authorizations necessary for all inventory activities
• Help prepare for physical inventory and support the physical inventory day activities, including preparing sales floor, stockroom, and pharmacy for inventory and auditing the third-party team on the day of inventory
• Support keeping all counters and shelves clean and well merchandised
• Knowledgeable of all store systems and equipment
• Assist and coach store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions, and package returns at Walgreens
• Supports execution of Pickup Program
• Responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids
• Complete product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale
• Comply with all company policies and procedures; maintain respectful relationships with coworkers

Requirements:

• One year of prior retail work experience with knowledge
• Must be fluent in reading, writing, and speaking English
• Must have a willingness to work a flexible schedule, including evening and weekend hours
• Demonstrated attention to detail and ability to multi-task and manage execution
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems

Preferred Qualifications:

• Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate
• Prior work experience with Walgreens, with an evaluation on file

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