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Clinical Systems Support Specialist

2 months ago

Anaheim, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full time
Job Overview

Position Summary:
The Junior Healthcare Technology Analyst plays a crucial role in the deployment, upkeep, and enhancement of clinical information systems, including Electronic Health Records (EHR) and various healthcare technologies. This entry-level position involves close collaboration with clinical personnel and senior analysts to ensure the seamless integration of systems into clinical practices, providing essential support and training to users.

Primary Responsibilities:

  • System Support and Maintenance:
    • Assist in the daily support and upkeep of clinical information systems, ensuring optimal functionality to meet the requirements of clinical personnel.
    • Work alongside senior analysts and teams to diagnose and resolve issues related to system performance, data integrity, and user access.
    • Engage in testing and validation of system updates, patches, and new functionalities.
  • Data Management and Reporting:
    • Support the collection, analysis, and reporting of clinical data to enhance patient outcomes.
    • Help generate and distribute regular reports for clinical and administrative teams, ensuring the accuracy and relevance of data.
    • Contribute to data quality initiatives by identifying and rectifying data discrepancies.
  • User Training and Support:
    • Provide foundational training and assistance to clinical staff on the utilization of EHR systems and other clinical applications.
    • Address user inquiries, offering guidance and troubleshooting support as necessary.
    • Assist in the creation of user manuals, training materials, and other educational resources.
  • Workflow Assistance:
    • Collaborate with clinical staff and senior analysts to comprehend and document clinical workflows.
    • Help identify opportunities for workflow enhancements and support the implementation of improvements.
    • Ensure that clinical systems are integrated smoothly into existing processes.
  • Regulatory Compliance:
    • Assist in ensuring that clinical information systems adhere to healthcare regulations, such as HIPAA.
    • Support the maintenance of documentation required for audits and regulatory assessments.

Qualifications:

  • Education: A background in Nursing, Healthcare, or a related field. Relevant certifications or coursework in clinical informatics are advantageous.
  • Experience: Some exposure to a healthcare environment, internship, or entry-level role related to health informatics or IT support is preferred but not mandatory.
  • Skills:
    • Basic understanding of EHR systems and clinical workflows.
    • Familiarity with data analysis tools and concepts is beneficial.
    • Strong problem-solving abilities and a desire to learn.
    • Effective communication and interpersonal skills, with the capacity to collaborate in a team setting.
    • Attention to detail and a commitment to maintaining data accuracy and security.

Working Conditions:

  • Primarily office-based, with potential for occasional on-site support at clinical locations.
  • Standard business hours, with some flexibility required for supporting system updates or user training sessions.