Pickleball Experience Coordinator

6 days ago


Charlotte, North Carolina, United States Rally Pickleball Full time
About Us

Rally Entertainment is a leisure and entertainment company that cultivates connection through pickleball, exceptional food, and drink. We offer innovative technology to keep players engaged and excited to return.


We are looking for enthusiastic, hospitality-oriented individuals to join our team at our flagship venue in Charlotte's Lower South End.


The Position

As a Swarmer, you will be a vital part of our support team, connecting our front-of-house to our back-of-house and ensuring an outstanding guest experience. You will ensure tables and service areas are cleared and clean before, during, and after guests' visits.


Key Responsibilities
  1. Deliver food and drinks efficiently to guests.
  2. Anticipate guest pain points and strive to exceed expectations.
  3. Assist the service team with all food and beverage service.
  4. Clean and reset sections and zones in the venue.
  5. Comply with all safety and sanitation guidelines.

To Be Successful in This Role
  • You must be passionate about delivering exceptional guest experiences and creating surprise moments.
  • Excellent communication and interpersonal skills are essential.
  • You should have outstanding attention to detail and thrive in a fast-paced environment.
  • Demonstrate integrity, respect for others, and an appreciation for diversity.
  • Successfully complete alcohol awareness training.

Benefits Package
  • Hourly pay plus tips.
  • Venue perks including meal and pickleball discounts.
  • Fitness and wellness benefits.
  • Discounts on apparel and merchandise.


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