Hospitality Ambassador

3 days ago


Charlotte, North Carolina, United States Rally Pickleball Full time
About the Role

We are seeking a skilled and enthusiastic individual to join our front of house team at Rally Pickleball as a Hospitality Ambassador.

The successful candidate will be responsible for delivering exceptional guest experiences, ensuring seamless service delivery, and creating memorable moments for our guests.

As a key member of our team, you will be required to work collaboratively with colleagues to provide friendly and efficient guest service, while also promoting our unique brand and values.

This is an exciting opportunity to join a dynamic and growing company, where you will have the chance to develop your skills and knowledge in a fast-paced environment.

Key Responsibilities:

  • Greet guests with a smile and escort them to their pickleball court or a designated area
  • Assist guests in understanding and enjoying Rally's games, including the use of our unique on-court technology
  • Explain our service model to guests, including the use of QR codes as a convenient alternative to order food and drink
  • Anticipate guest pain points and strive to exceed expectations
  • Follow all steps of service in a timely and friendly manner when taking orders and serving food and beverage

Requirements:

  • Possess excellent communication and interpersonal skills
  • Be passionate about delivering exceptional guest experiences and creating memorable moments
  • Thrive in a fast-paced environment and think on your feet
  • Demonstrate integrity, respect for others, and an appreciation for diversity
  • Possess a thorough working knowledge of POS register systems

Benefits:

  • Hourly pay plus tips
  • Venue perks, including meal and pickleball discounts
  • Fitness and wellness benefits
  • Discounts on apparel and merchandise

Salary Estimate: $18-$22 per hour, based on experience and location. This estimate may vary depending on factors such as performance, qualifications, and market conditions.



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