Technical Customer Service Associate
3 weeks ago
We're a company that values innovation, customer satisfaction, and employee growth. We believe in empowering our team members to excel in their roles and contribute to our success.
Our Mission:
To deliver exceptional customer experiences through innovative technology solutions, expert technical support, and outstanding service. We strive to build long-lasting relationships with our customers and partners, driven by our passion for technology and commitment to excellence.
How You'll Contribute:
As a Technical Customer Service Associate, you'll play a critical role in meeting our customers' technology needs. You'll work closely with customers to troubleshoot electronic devices, provide expert advice, and offer tailored solutions to meet their needs. Your excellent communication skills will enable you to effectively collaborate with colleagues and management to drive sales growth and customer satisfaction.
Key Responsibilities:
- Serve, solve, and sell on every customer interaction.
- Resolve customer issues by troubleshooting electronic devices.
- Pioneer & Develop the Front of House Sales Position.
- Bring sales expertise to consistently sell the Connected Home product.
- Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs.
- Perform in your role to achieve your goals of sales, provide excellent customer service, and create satisfied customers, in accordance with Asurion's Core Values.
- Expand your knowledge of ubreakifix/Asurion products and culture.
Requirements:
- Minimum 1 year of customer service experience.
- Outstanding customer service skills.
- Excellent technical, problem-solving, and analytical skills.
- Exceptional organizational skills.
- Strong written and oral communication skills.
- Proficient in Microsoft Office.
- Work well individually.
- Ability to work flexible hours, including weekends.
- High school diploma or GED.
- Valid Driver's License.
Salary:$16.00 per hour, plus commission.
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