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Customer Service Representative

2 weeks ago


Lakeland, Florida, United States Publix Super Markets, Inc. Full time
Job Title: Customer Service Representative

About Us:
Publix Super Markets, Inc. is a leading employee-owned grocery store chain committed to providing excellent customer service and a positive work environment.

Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, be able to handle multiple tasks simultaneously, and provide exceptional customer service.

Responsibilities:
- Provide premier customer service and first contact resolution to both internal and external customers
- Initiate forms and documents to be mailed to customers
- Process beneficiary designation forms
- Update addresses as requested by the customer

Requirements:
- High School diploma or equivalent required
- Previous customer service experience preferred
- Ability to manage time effectively and prioritize tasks
- Excellent communication and problem-solving skills

Benefits:
- Competitive salary of $45,000 per year
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- 401(k) retirement savings plan
- Group health, dental, and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement

About the Role:
This role offers an opportunity to work in a fast-paced environment where you will have the chance to develop your skills and advance your career. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.