Imaging Services Support Specialist

1 week ago

Houston, Texas, United States Medical Metrics Inc Full time
Job Overview

This position operates in a hybrid model, requiring on-site presence three days a week.

ABOUT THE COMPANY:

  • Medical Metrics Inc. (MMI) is a rapidly expanding, independent imaging core laboratory and provider of medical imaging solutions located in Houston, TX. MMI specializes in image analysis and consulting services for medical device, biologics, and pharmaceutical firms, facilitating their clinical trials and product research and development.
  • Offers a competitive salary based on experience and qualifications.
  • Comprehensive benefits package including medical, dental, life insurance, 401(k) plan, and paid time off.

POSITION SUMMARY

The Imaging Services Support Specialist is responsible for delivering technical assistance to the Imaging Services Department. Key duties include training site personnel, ensuring optimal image acquisition quality, managing the receipt and quality assurance of incoming images, resolving technical issues with site staff, and conducting preliminary reviews and analyses of imaging when necessary. This role also involves the creation and distribution of training materials and the management of resources aimed at supporting clinical trial operations. The Imaging Services Support Specialist will collaborate with teams from Technical Services, Client Services, Operations, and other consultants to produce thorough and technically accurate deliverables.

KEY RESPONSIBILITIES

  • Utilize proprietary software to evaluate incoming medical images across various anatomical and imaging modalities.
  • Detect inconsistencies with the prescribed image acquisition protocol in incoming medical images.
  • Document image quality issues and suggest corrective measures.
  • Assist Imaging Services staff with scientific and technical consulting tasks.
  • Provide internal expertise regarding image quality and acquisition methods.
  • Draft imaging services documentation, including image acquisition protocols and operational instructions.
  • Conduct image analysis as required and support the implementation of efficient workflows across imaging functions.
  • Record training activities and assess the effectiveness of training initiatives.
  • Create project materials for sites, sponsors, and consultants, including training guides for site coordinators and imaging technologists.
  • Strengthen client relationships through high-quality deliverables and timely responses.
  • Understand and adhere to Medical Metrics' Quality Policy, contributing to the organization's quality objectives and taking corrective actions as needed.
  • Follow company policies and procedures, including compliance with ISO 9001 and Current Good Clinical Practices (cGCPs) relevant to job responsibilities.
  • Support internal quality improvement initiatives and propose relevant process enhancements.
  • Ensure adherence to HR policies and procedures.

EDUCATION & EXPERIENCE REQUIREMENTS

  • ARRT registered technologist in one or more modalities: Interventional Radiology, CT, or MRI; or a Bachelor's degree in radiologic science, imaging, allied health, or a related field with practical imaging experience in a clinical environment.

PREFERRED QUALIFICATIONS

  • Previous experience or research in medical devices or biopharmaceuticals, particularly in spine, orthopedics, cardiology, or neurology.
  • At least one year of post-baccalaureate experience in a technical capacity.
  • Familiarity with clinical trials, including US-FDA 510(k) / PMA regulatory pathways.
  • Knowledge of routine assessments from orthopedic and/or cardiovascular imaging studies.
  • Experience collaborating with clinicians (e.g., radiologists, cardiologists, surgeons, neurologists) on R&D projects involving advanced image analysis and interpretation.
  • Experience in a B2B environment.

SKILLS REQUIRED

  • Exceptional attention to detail and commitment to follow-through.
  • Strong interpersonal and client service abilities.
  • Excellent written and verbal communication skills.
  • Effective technical presentation skills for both technical and non-technical audiences.
  • Ability to compile, synthesize, and interpret relevant scientific literature.
  • Capacity to quickly acquire and apply new technical and scientific knowledge.
  • Strong analytical, quantitative, and computer skills.
  • Ability to manage multiple projects and tasks under tight deadlines.
  • Highly self-motivated with a dedication to exceeding objectives.
  • Proficiency in producing high-quality technical documentation.
  • Ability to learn operational aspects of CRM and other project management tools.

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