Retail Customer Experience Lead

2 days ago


Fort Collins, Colorado, United States Kroger Family of Companies Full time
Job Overview
Smith's Food & Drug Centers, Inc. is seeking a highly motivated and experienced Retail Customer Experience Lead to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.

About the Role
This is a full-time position that offers a competitive salary and opportunities for career growth. As a Retail Customer Experience Lead, you will work closely with the department manager to achieve sales and profit goals and maintain a safe and clean environment.

Main Responsibilities
- Deliver exceptional customer service and resolve customer complaints effectively
- Maintain a safe and clean environment that meets company standards
- Collaborate with colleagues to achieve team objectives and support store operations

What We Offer
- Salary: $48,000 - $65,000 per year
- Comprehensive benefits package
- Ongoing training and development opportunities

Essential Skills
- High school diploma or equivalent required
- 2+ years of retail experience preferred
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team

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