Customer Experience Manager for Kroger's Cheese Department

7 days ago


Fort Collins, Colorado, United States Kroger Family of Companies Full time

We are seeking a skilled and dedicated Customer Experience Manager to lead our cheese department at Kroger Family of Companies. This role is responsible for creating an exceptional customer experience through excellent service, maintaining a safe and clean environment, and assisting in achieving sales and profit goals.

About the Job

This is a full-time position that requires a strong passion for delivering outstanding customer service. As a Customer Experience Manager, you will be the face of our cheese department, responsible for ensuring that every customer has a positive experience. You will work closely with our management team to achieve sales and profit goals, as well as maintain a high level of customer satisfaction.

Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain a safe and clean environment, adhering to company standards and regulations.
  • Assist in achieving sales and profit goals by implementing effective strategies and tactics.
  • Work collaboratively with the management team to drive business results and improve customer satisfaction.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in retail or customer-facing role.
  • Proven track record of delivering excellent customer service and driving sales growth.
  • Strong communication and interpersonal skills.
What We Offer
  • A competitive salary range of $60,000 - $80,000 per year.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.


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