Service BDC Representative
1 month ago
BMW of North Haven is seeking a highly motivated and goal-oriented Service BDC Representative to join our team. The ideal candidate will be responsible for proactively reaching out to our service customer base to set future service appointments and fill our service schedule on a daily basis.
Key responsibilities include data mining tele-service lists, making outbound phone calls to service customers, and informing them of their needed services and scheduling their next appointment. The Service BDC Representative will also provide exceptional customer service assistance to our service customers, answer questions, and assist with data entry, ordering parts, and follow-up calls.
Essential functions include:
- Data mines tele-service lists and makes outbound phone calls to service customers
- Informs service customers on their needed services and schedules their next appointment
- Answers and routes calls, takes messages, transfers to voicemail providing customer service to callers
- Provides exceptional customer service assistance to our service customers
- Data entry
- Ordering parts, follow-up calls, confirmation calls
- Understanding customers' individual emergencies and using tools and skills to efficiently accommodate different customer situations
- Maintains electronic and manual filing systems
- Coordinating transportation for clients
- Check vehicle's history and understanding warranty guidelines
- Setting up estimates and looking up labor quotes and times
- Follows attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
- Follows the Code of Business Ethics and Conduct
- Understands and follows all work rules and procedures and follows lawful directions from Supervisors
- Upholds the company's non-disclosure and confidentiality policies and agreements
- Maintains a professional appearance in accordance with company policy
- Maintains the professional appearance of assigned work area for self and subordinates
- Attends pertinent training
- Attends company meetings as required
- Other duties as assigned
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BDC Agent
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