Senior Security Product Specialist

6 hours ago

Boulder, Colorado, United States M.C. Dean, Inc. Full time
Job Title: Senior Security Product Specialist

We are seeking a highly skilled Senior Security Product Specialist to join our team at M.C. Dean, Inc. This role will be responsible for overseeing a team focused on product specialization for physical security systems.

Key Responsibilities:
  • Manage physical security system support to meet service level agreements
  • Analyze physical security system performance and recommend improvements
  • Resolve complex system issues for physical security systems and networks
  • Provide Tier 3 support to the system administration team
  • Programming and integrating an entire system at the global level
  • Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
  • Communicate with customers, manufacturers, vendors and system administrators
  • Train system users and other system support personnel
  • Analyze and modify preventive maintenance checklists for system changes
  • Troubleshoot system performance issues and implement corrective actions
  • Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
  • Organize and prepare detailed documentation of system performance, including service request records and analysis
  • Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
  • Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
  • Perform and manage PITCO's
  • Perform final programming of systems
  • Provide on site system support post deployment
  • Read and interpret engineering drawings
  • Understand SOP and SOW documentation
  • Ensure test lab equipment is maintained
  • Assisting with annual performance evaluations
  • Ensure availability of remote Pitco and remote access
  • Interface with engineering team to ensure design efficiency
  • Interface with internal and external customers
  • Provide advanced level database support
  • Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
  • Delegating tasks and providing support to level I and II Electronics Technical Specialists
  • Using 60% or 90% designs to develop and build out PITCO
  • Read blue prints, schematics and statements of work (SOW).
  • Ensuring PITCO build outs adhere to statements of work (SOW).
  • Coordinate with field personnel and/or engineering team to discuss any potential installation issues
  • Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
  • Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
  • Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
  • Perform all duties with minimal direct supervision
  • Oversee a team of 8 personnel focused on physical security systems
  • Drive and develop product and project roadmaps for existing security systems
  • Perform managerial duties such as performance reviews, interviews, career growth, and other similar tasks
  • Owning client product issues at a high level and resolving those requests
  • Initiate and own projects as it pertains to the clients physical security products
  • Present team and product metrics to the client in a technical and non-technical format
Requirements:
  • Requires ten years of experience with installation, troubleshooting and/or testing of electronic security systems with a high school diploma or GED
  • Requires substantial travel to project sites as required by customer and program manager to meet project deliverable's
  • Proficient with Microsoft Project or equivalent scheduling tools
  • 3 Years experiencing managing multiple physical security software/hardware products such as Video Surveillance, Keybox Management, Access Control, etc.
  • 3 Years experience with interfacing with vendors, clients, and other subject matter experts over matters of system upgrades, bugs, and features
  • 3 years experience managing/leading a team of both technical and non-technical personnel
  • 3 years experience with organizing and communicating metrics, milestones, and key team information to an executive audience
  • 3 years experience with leading projects using industry known project management methodologies such as Agile or Waterfall.
Desired Qualifications:
  • Certification in CCure 9000 Access Control System
  • Certification in DVTel Digital Video Systems
  • Microsoft SQL Server and Microsoft Server 2008 experience
  • Dell Storage Area Networks, Brocade and Cisco network equipment
  • Symantec Netbackup software
  • Configure and manage UNIX and Windows operating systems
  • Install and load system operating software
  • CCNA, A, NetworkCertifications

This is a challenging and rewarding role that requires a strong technical background and excellent leadership skills. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

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