Help Desk Support Specialist

2 weeks ago

Rochester, New York, United States Wellington Steele Full time
Job Title: Help Desk Analyst

Job Summary:

We are seeking a highly skilled and experienced Help Desk Analyst to join our team at Wellington Steele. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring that all help desk related concerns are addressed in a timely and efficient manner.

Key Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing systems to track work and escalate when necessary
  • Provide internal end-user support and training for Windows-based desktops, software, and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end-user device to an SSID, checking for a valid IP address or ethernet connectivity
  • Ability to evaluate new technology for compatibility with current systems, processes, and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance, and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware, or system rollouts as needed

Requirements:

  • Strong technical skills with PCs
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7, 8, and 10 Operating Systems
  • Experience and knowledge with email system fundamentals
  • Experience with Wi-Fi technology and standards
  • Excellent communication, time management, and organizational skills with strong attention to detail
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team
  • A+, Net+, or MCP certifications are a plus

Working Conditions:

The Help Desk Analyst will work in a fast-paced environment, interacting with employees from various departments and levels of management. The successful candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.

What We Offer:

Wellington Steele offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Help Desk Analyst looking for a new challenge, please submit your application.

  • Help Desk Specialist

    2 weeks ago

    Rochester, New York, United States Brighton Central Schools Full time

    Job Summary:We are seeking a skilled Help Desk Specialist to join our team at Brighton Central Schools. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to our staff and students.Responsibilities:• Set up and demonstrate the use of computer and AV equipment• Assist teachers with the integration of...

  • Help Desk Support Specialist

    4 weeks ago

    Rochester, New York, United States Entre Computer Services Full time

    We are seeking a skilled Help Desk Technician to join our team at Entre Computer Services. As a Help Desk Technician, you will be the primary point of contact for our clients, providing technical support and assistance to resolve their IT-related issues.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work...

  • Help Desk Support Specialist

    2 weeks ago

    Rochester, New York, United States Entre Computer Services Full time

    Help Desk Technician Job DescriptionEntre Computer Services is a leading provider of technology services, including managed services, IT infrastructure engineering, and application development. We are seeking a skilled Help Desk Technician to join our team in Rochester, NY.Responsibilities:Provide technical assistance to employees via phone or email.Perform...

  • Help Desk Support Specialist

    2 weeks ago

    Rochester, New York, United States Entre Computer Services Full time

    Job Title: Help Desk TechnicianEntre Computer Services is a leading provider of technology services, including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. We are headquartered in Rochester, NY and serve organizations regionally and nationally.We are...

  • Help Desk Support Specialist

    1 week ago

    Rochester, New York, United States New York Technology Partners Full time

    New York Technology Partners is seeking a skilled Help Desk Technician to provide top-notch support to our customers. **Job Summary:** As a Help Desk Technician, you will be responsible for delivering exceptional desktop support to our customers across various locations. **Key Responsibilities:** * Provide technical support for Windows 7 and 10, as well...

  • Technical Support Specialist

    2 weeks ago

    Rochester, New York, United States St. John Fisher Full time

    Job Title: Technical Support SpecialistSt. John Fisher University is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance and support to the University community, ensuring that all technical issues are resolved in a timely and efficient manner.Responsibilities:Provide...

  • Technical Support Specialist

    2 days ago

    Rochester, New York, United States Brighton Central Schools Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Specialist to join our team at Brighton Central Schools. As a Help Desk Specialist, you will play a critical role in supporting the integration of technology in the classroom and ensuring the smooth operation of computer and AV equipment.Key ResponsibilitiesTechnical Support: Provide...

  • Technical Support Specialist

    3 weeks ago

    Rochester, New York, United States Jhppharma Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Jhppharma. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesProvide helpdesk support to employees, resolving...

  • IT Support Specialist

    1 month ago

    Rochester, New York, United States HCL Technologies Limited - Business Services Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at HCL Technologies Limited - Business Services. As a Desktop Support Technician, you will be responsible for providing top-notch hardware and software support to our employees and clients.Key ResponsibilitiesProvide remote and on-site technical support for...

  • Service Desk Specialist

    5 days ago

    Rochester, New York, United States White Glove Placement Full time

    Service Desk Representative OpportunityWhite Glove Placement is seeking a skilled Service Desk Representative to join our team. As a Service Desk Representative, you will be the first point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer service...

  • Technical Support Specialist

    1 week ago

    Rochester, New York, United States St. John Fisher Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at St. John Fisher University. As a Technical Support Specialist, you will provide tier two and higher support for the University community in response to assigned OIT Service Desk tickets and established hardware and software maintenance schedules.Key...

  • Technical Support Specialist

    3 weeks ago

    Rochester, New York, United States Jhppharma Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Jhppharma. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our computer systems and networks.Key ResponsibilitiesProvide helpdesk support to employees, resolving...

  • Technical Support Specialist

    2 weeks ago

    Rochester, New York, United States Jhppharma Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Jhppharma. The successful candidate will be responsible for providing technical assistance and training to system users, troubleshooting problems with desktop equipment and printers, and ensuring the smooth operation of our IT infrastructure.Key...

  • Technical Support Specialist

    2 weeks ago

    Rochester, New York, United States St. John Fisher Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at St. John Fisher University. As a Technical Support Specialist, you will provide tier two and higher support for the University community in response to assigned OIT Service Desk tickets and established hardware and software maintenance schedules.Key...

  • Technical Support Specialist

    2 weeks ago

    Rochester, New York, United States St. John Fisher Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at St. John Fisher University. As a key member of our Information Technology department, you will provide top-notch technical support to our faculty, staff, and students.Key ResponsibilitiesProvide tier two and higher support for the College community in response to...

  • Technical Support Specialist

    3 weeks ago

    Rochester, New York, United States St. John Fisher Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at St. John Fisher University. As a key member of our Information Technology department, you will provide top-notch technical support to our faculty, staff, and students.Key ResponsibilitiesProvide tier two and higher support for the University community in response to...

  • Front Desk Associate

    5 days ago

    Rochester, New York, United States Highgate Hotels Full time

    Job Title: Front Desk Agent Second ShiftJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Provide attentive and...

  • Technical Support Specialist II

    2 weeks ago

    Rochester, New York, United States Quidel Corporation Full time

    The OpportunityQuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry, and transfusion medicine.We are a team of over 6,000 strong, operating in over 130 countries, providing fast,...

  • Dialysis Nurse Specialist

    3 weeks ago

    Rochester, New York, United States Healthcare Support Full time

    Job Title: Dialysis Nurse SpecialistWe are seeking a skilled Dialysis Nurse Specialist to join our team at Healthcare Support. As a trusted partner to top healthcare organizations, we provide national healthcare and medical recruiting services with the highest degree of success.Job Summary:This is a 13-week contract position for a Dialysis Nurse RN. The...

  • Service Specialist

    5 days ago

    Rochester, New York, United States Mayo Clinic Full time

    Job SummaryWe are seeking a highly skilled Service Specialist to join our team at Mayo Clinic. As an ambassador of our practice, you will interact with patients, guests, and colleagues to provide exceptional service and support.Key ResponsibilitiesRespond to patient inquiries and provide timely resolutionsActively promote services and support patient...