Commercial Service Department Lead

3 weeks ago


Portland, Oregon, United States CareerPaths NW Full time

We are seeking an experienced Commercial Service Department Lead to join our team at CareerPaths NW. As the primary customer contact for service repair jobs, you will be responsible for ensuring high levels of customer service and satisfaction.

About the Job:

The ideal candidate will possess a strong background in managing service departments within the HVAC industry, overseeing dispatchers, liaising with estimators, and serving as the face of the company for service repair jobs.

This role offers a fantastic opportunity for an experienced Commercial Service Department Lead to lead and further develop a dedicated Service Department. You will oversee the Service Department, ensuring all operations run smoothly and efficiently, including managing dispatchers, coordinating service calls, and providing support to estimators with detailed service repair job information.

You will also conduct field visits to check on service teams and deliver necessary parts. As the primary customer contact for service repair jobs, you will ensure high levels of customer service and satisfaction.

Key Responsibilities:
  1. Oversee the Service Department, ensuring all operations run smoothly and efficiently.
  2. Manage dispatchers, coordinating service calls and ensuring customer satisfaction.
  3. Provide support to estimators with detailed service repair job information.
  4. Conduct field visits to check on service teams and deliver necessary parts.
  5. Act as the primary customer contact for service repair jobs, ensuring high levels of customer service and satisfaction.
Requirements:
  • Proven experience as a Service Manager in the Commercial HVAC industry.
  • Strong leadership and team management skills.
  • Excellent communication and customer service skills.
  • Ability to effectively manage time and prioritize tasks.
  • Knowledge of HVAC systems and the industry's latest technologies.
Why Choose This Role?

A motivated individual with the required experience and a passion for excellence in the HVAC industry is encouraged to apply. We offer a competitive salary range of $80,000 - $110,000 per year, making it an attractive opportunity for professionals looking to grow their careers in the HVAC industry.



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