Call Center Team Lead
3 days ago
Job Title: Call Center Supervisor
Job Summary:
We are seeking a highly skilled Call Center Supervisor to join our team at Doylestown Health. The successful candidate will be responsible for overseeing the daily operations of our call center, ensuring that all calls are answered promptly and efficiently, and providing exceptional customer service to our patients and families.
Responsibilities:
* Answer and direct incoming calls to the appropriate department or staff member
* Schedule patient appointments and respond to patient inquiries
* Supervise and train call center staff to ensure they are meeting performance standards
* Monitor and analyze call center metrics to identify areas for improvement
* Collaborate with other departments to ensure seamless communication and workflow
Requirements:
* High school diploma or equivalent required; medical assistant program graduate or licensed practical nurse preferred
* 2+ years of experience in a call center or customer service role
* Excellent communication, organizational, and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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