Creative Sales and Service Associate

4 days ago


Morrisville, North Carolina, United States Michaels Stores, Inc. Full time
Michaels Stores, Inc.

We are a leading creative destination in North America with over 1,300 stores across 49 states and Canada. Our purpose is to fuel the joy of creativity for all Makers.

About the Role

As a Creative Sales and Service Associate at Michaels, you will be responsible for delivering an exceptional customer experience while showcasing our extensive range of creative products. Your primary focus will be on providing personalized service to customers, answering questions, and assisting them in finding what they need to bring their creative ideas to life.

Key Responsibilities:
  • Customer Service: Provide exceptional service to customers, responding to their inquiries and addressing any concerns or issues they may have.
  • Product Knowledge: Develop a strong understanding of our products, including art supplies, framing materials, and crafting essentials, to effectively communicate their features and benefits to customers.
  • Sales and Merchandising: Work collaboratively with store management to achieve sales goals, maintain visual merchandising standards, and ensure that shelves are fully stocked and well-organized.
  • Team Collaboration: Maintain positive working relationships with colleagues, supporting each other to achieve individual and team goals.
Preferred Skills and Qualifications
  • Retail Experience: Previous retail experience, particularly in a creative field, is highly desirable.
  • Customer Service Focus: A proven track record of delivering excellent customer service, responding promptly to customer needs, and resolving issues efficiently.
Benefits

Michaels offers a competitive compensation package, including health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. As a valued member of our team, you will also enjoy opportunities for career growth and professional development.



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