Technical Account Operations Lead

7 days ago


Charlotte, North Carolina, United States InVue Full time
Job Overview: InVue is seeking a Technical Account Operations Lead to oversee our customer support team in the U.S., Canada, and Latin America regions. This individual will drive total customer satisfaction, loyalty, and a premium customer experience through process and people development, while managing Orderbook & Order Fulfillment to meet OTIF goals and drive On-Time in Full performance against SLAs.

The ideal candidate will have 5-7 years of professional experience in a customer service, account operations, and/or support role, with 3+ years of direct people management experience. Strong organizational skills, excellent interpersonal and communication skills, and high proficiency in Microsoft 365 applications are essential for this position. You'll also have experience with ERP systems/AS400 and Zendesk preferred.

The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.

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