EUC Computing Engineer L3
2 weeks ago
We are seeking a highly skilled EUC Computing Engineer L3 to join our team at AVASO Technology Solutions. As a key member of our IT department, you will play a critical role in supporting the business in achieving its strategic objectives.
Key Responsibilities- Incident Management: Respond to user requests for service, troubleshoot incidents and problems, develop solutions, and make minor repairs to equipment as needed.
- Hardware and Software Troubleshooting: Troubleshoot hardware and software issues with laptops and tablets, and provide effective solutions to ensure minimal downtime.
- Inventory Management: Manage the inventory of equipment and software, ensuring that all assets are properly tracked and maintained.
- Deskside and White Glove Support: Provide exceptional customer service, delivering high-quality support to end-users through deskside and white glove support experiences.
- ITSM Tool Management: Utilize the ITSM tool of record to manage day-to-day incidents and service requests, resolving them promptly and efficiently.
- Software Installation and Support: Install and support Microsoft Office applications and Office 365 software, as well as other approved software as needed.
- Network and Mobility Troubleshooting: Perform basic PC, network, and mobility troubleshooting to ensure seamless connectivity and minimal downtime.
- User Account Management: Support the creation, editing, and maintenance of user accounts, permissions, and passwords in Office 365 and Azure.
- Process Improvement: Identify areas for process improvement and suggest ways to enhance efficiency and effectiveness.
- Education: Diploma or degree in engineering, computer science, or a related scientific discipline from a recognized university or college.
- Technical Skills: Good working knowledge of Microsoft Modern Workplace and O365, Azure AD, and related technologies.
- Experience: At least 2 years of experience in a Desktop support role, with 7-8 years of experience providing end-users onsite and/or remote technical support in PC and Mac environments.
- Certifications: ITIL Foundation certification.
- Teamwork and Communication: Ability to work effectively in a team environment or independently, with strong communication skills to interact with technical and non-technical audiences.
- Problem-Solving and Analytical Skills: Strong analytical skills for effective troubleshooting and problem-solving, with the ability to prioritize tasks and manage multiple requests.
- Organizational and Time Management Skills: Strong organizational and time management skills, with the ability to set priorities and complete tasks within scheduled timeframes.
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Bartlett, United States AVASO Technology Solutions Full timeWE ARE HIRINGEUC Computing Engineer (L3) to support the business in achieving its strategic objectives. The End-user Computing Engineer (L3) is in the mid-level position in the EUC Engineer's job family and is proactive in identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to...
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