EUC Computing Engineer L3

2 weeks ago


Bartlett, Tennessee, United States AVASO Technology Solutions Full time
About the Role

We are seeking a highly skilled EUC Computing Engineer L3 to join our team at AVASO Technology Solutions. As a key member of our IT department, you will play a critical role in supporting the business in achieving its strategic objectives.

Key Responsibilities
  • Incident Management: Respond to user requests for service, troubleshoot incidents and problems, develop solutions, and make minor repairs to equipment as needed.
  • Hardware and Software Troubleshooting: Troubleshoot hardware and software issues with laptops and tablets, and provide effective solutions to ensure minimal downtime.
  • Inventory Management: Manage the inventory of equipment and software, ensuring that all assets are properly tracked and maintained.
  • Deskside and White Glove Support: Provide exceptional customer service, delivering high-quality support to end-users through deskside and white glove support experiences.
  • ITSM Tool Management: Utilize the ITSM tool of record to manage day-to-day incidents and service requests, resolving them promptly and efficiently.
  • Software Installation and Support: Install and support Microsoft Office applications and Office 365 software, as well as other approved software as needed.
  • Network and Mobility Troubleshooting: Perform basic PC, network, and mobility troubleshooting to ensure seamless connectivity and minimal downtime.
  • User Account Management: Support the creation, editing, and maintenance of user accounts, permissions, and passwords in Office 365 and Azure.
  • Process Improvement: Identify areas for process improvement and suggest ways to enhance efficiency and effectiveness.
Qualifications
  • Education: Diploma or degree in engineering, computer science, or a related scientific discipline from a recognized university or college.
  • Technical Skills: Good working knowledge of Microsoft Modern Workplace and O365, Azure AD, and related technologies.
  • Experience: At least 2 years of experience in a Desktop support role, with 7-8 years of experience providing end-users onsite and/or remote technical support in PC and Mac environments.
  • Certifications: ITIL Foundation certification.
Skills Required
  • Teamwork and Communication: Ability to work effectively in a team environment or independently, with strong communication skills to interact with technical and non-technical audiences.
  • Problem-Solving and Analytical Skills: Strong analytical skills for effective troubleshooting and problem-solving, with the ability to prioritize tasks and manage multiple requests.
  • Organizational and Time Management Skills: Strong organizational and time management skills, with the ability to set priorities and complete tasks within scheduled timeframes.


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