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Retail Operations Leader

2 months ago

Buford, Georgia, United States Chico's Full time

Join Our Fashion-Forward Team

At Chico's, we are passionate about creating a styling and social experience that empowers women to feel their best.

POSITION SUMMARY:

The Retail Operations Leader is primarily tasked with fostering a customer-centric and product-driven sales environment where our core values and guiding principles shape all store activities. This role encompasses managing sales performance, safeguarding assets, and overseeing human resources functions to ensure an exceptional customer journey and optimal profitability. We take pride in our work and believe that our teams make us an extraordinary place to work, learn, and thrive.

KEY RESPONSIBILITIES:

Performance Management

- Analyze sales data and key performance indicators to identify business needs and implement effective sales strategies.

- Set and communicate clear expectations, holding the store team accountable for meeting brand standards and performance metrics.

- Manage payroll and supply budgets efficiently.

- Oversee essential operational tasks, including scheduling, inventory audits, opening and closing procedures, and payroll accuracy.

- Ensure compliance with financial policies, including cash handling and reporting, and train associates on accurate transaction processes.

- Maintain adherence to all applicable laws and loss prevention policies, conducting training to reinforce proper controls.

- Administer operational processes such as inventory management and daily merchandise replenishment.

- Ensure that visual merchandising and store maintenance reflect the brand's standards.

- Cultivate a high-performance culture, motivating the sales team to achieve assigned sales and productivity goals.

- Develop the management team’s business acumen to enhance overall performance.

- Provide training on product knowledge to ensure the sales team is well-informed.

Team Development

- Inspire and motivate the store team, fostering a shared vision while exemplifying core values.

- Encourage a collaborative approach to problem-solving.

- Communicate effectively with store teams and act as a liaison to leadership and cross-functional partners to drive positive change.

- Seek personal development opportunities and actively request feedback to enhance leadership skills.

- Recognize and value the diverse talents of the team, providing guidance and empowering them to excel.

Customer Engagement

- Model and promote exceptional customer service standards, ensuring a seamless omni-channel experience.

- Address customer concerns promptly and effectively.

- Ensure a smooth and efficient checkout process, staying informed on policies regarding payments, returns, and exchanges.

- Maintain consistent communication with clients through customer engagement initiatives.

Talent Management

- Attract, recruit, and retain a high-performing team.

- Focus on talent development through ongoing discussions and performance evaluations.

- Recommend personnel changes, including promotions and terminations, as necessary.

- Interpret performance reports and provide coaching as needed.

- Support and implement training programs to enhance team skills.

- Collaborate with management to resolve human resources issues effectively.

- Foster team engagement by recognizing and rewarding outstanding performance.

- Ensure adherence to employment practices and policies.

Additional Responsibilities:

Other duties may be assigned as needed.

QUALIFICATIONS:

- High School diploma or equivalent required.

- Minimum of 3 years of retail management experience.

- Must be at least 18 years old.

- Strong communication skills, both verbal and written.

- Proven track record in customer service and sales leadership.

- Ability to adapt to technology used by the company.

- Excellent organizational skills and ability to multitask in a dynamic environment.

- Knowledge of apparel products is preferred.

- Strong leadership and team-building skills.

- Understanding of store operations and administrative tasks.

- Commitment to community involvement and outreach.

- Flexibility to work various shifts, including evenings and weekends.

PHYSICAL REQUIREMENTS:

- Frequent walking and standing throughout the shift.

- Occasional lifting of up to 50 lbs.

- Frequent climbing as part of daily tasks.