Shift Leader
1 month ago
This Baskin-Robbins restaurant is independently owned and operated under a franchise granted by BR Franchising LLC.
You are applying for work with a franchisee of Baskin-Robbins, not Baskin-Robbins, Inc. or any of their affiliates.
Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
The Baskin-Robbins trademarks, logos and designs are trademarks of BR IP Holder, LLC. Used under license.
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience.
Responsibilities Include:
Team Environment - Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe certification.
Profitability - Ensure restaurant standards and marketing initiatives are properly executed during shift. Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies.Qualifications:
Skills
Must be able to fluently speak/read English
Math and writing skills
Restaurant, retail, or supervisory experience preferred
At least 18 years of age (where applicable)
High school diploma (or equivalent)
Required Competencies
Guest Focus – anticipate and understand guests' needs and exceed their expectations.
Passion for Results – set compelling targets and deliver on commitments.
Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Additional Info:
Minimum Age
18+ years old
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