Customer Service Representative

1 week ago


Long Beach, California, United States Navy Times Full time
Job Description

Lendmark Financial Services is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Loan Consultant II, you will be responsible for providing exceptional customer experience while providing personal loan solutions.

Key Responsibilities:

  • Provide exceptional customer service to individuals entering the office and calling by phone
  • Process credit and employment verifications, and record information obtained
  • Approve loans up to established lending limits and complete loan closings
  • Handle account activities related to collection accounts, including phone calls and face-to-face communications with customers
  • Prepare reports, correspondences, transaction documentation, and record and file documentation

Requirements:

  • High school diploma or GED from an accredited institution
  • 2-4 plus years consumer finance or related experience
  • Cash handling; computer skills; customer service skills
  • Ability to work with minimum supervision
  • Excellent communication skills

Preferred Qualifications:

  • Associates or Bachelors Degree
  • Bilingual, Spanish/English

Work Environment:

Office Environment



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