Customer Service Representative
1 week ago
Lendmark Financial Services is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Loan Consultant II, you will be responsible for providing exceptional customer experience while providing personal loan solutions.
Key Responsibilities:
- Provide exceptional customer service to individuals entering the office and calling by phone
- Process credit and employment verifications, and record information obtained
- Approve loans up to established lending limits and complete loan closings
- Handle account activities related to collection accounts, including phone calls and face-to-face communications with customers
- Prepare reports, correspondences, transaction documentation, and record and file documentation
Requirements:
- High school diploma or GED from an accredited institution
- 2-4 plus years consumer finance or related experience
- Cash handling; computer skills; customer service skills
- Ability to work with minimum supervision
- Excellent communication skills
Preferred Qualifications:
- Associates or Bachelors Degree
- Bilingual, Spanish/English
Work Environment:
Office Environment
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