Front Desk Associate/Night Auditor for Avid Candlewood Hotel

4 weeks ago


DeKalb, Illinois, United States Avid Candlewood - Fort Payne, Alabama Full time
Job Description

The Avid Candlewood Hotel in Fort Payne is seeking a dedicated and experienced individual to fill the role of Night Auditor/Front Desk Associate. This position requires excellent customer service skills, a background in the hotel or hospitality industry, and the ability to work a flexible, overnight schedule.

Responsibilities:

  • Conduct the daily audit and reconciliation of all financial transactions, including guest folios, cash handling, credit card transactions, and accounts receivable.
  • Verify the accuracy of guest accounts, charges, and credits, and rectify any discrepancies promptly.
  • Generate detailed reports summarizing the hotel's financial activity during the night shift.
  • Handle guest inquiries, requests, and complaints, providing exceptional customer service and resolving issues promptly and professionally.
  • Assist with the check-in and check-out process for late-night arrivals and early departures.
  • Ensure the security of the hotel by monitoring surveillance cameras, performing security checks, and following established procedures.
  • Collaborate with other hotel departments, such as housekeeping and maintenance, to address any operational needs during the night shift.
  • Maintain accurate records and documentation of all activities during the shift.
  • Perform additional duties as required.

Qualifications:

  • High school diploma or equivalent.
  • Ability to work overnight shifts and flexible schedule.
  • Experience in a similar role, preferably in the hotel industry.
  • Strong mathematical and analytical skills, with the ability to handle financial transactions accurately.
  • Excellent attention to detail and organizational abilities.
  • Proficient computer skills, including experience with hotel property management systems (PMS) and accounting software.
  • Exceptional customer service and interpersonal skills.
  • Ability to handle stressful situations calmly and efficiently.
  • Reliable and punctual, with the ability to work independently during overnight shifts.
  • Excellent written and verbal communication skills.
  • Demonstrated reliability and punctuality, with a track record of consistently meeting work schedules and deadlines.
  • High level of integrity and ethical conduct, maintaining confidentiality, and handling financial transactions with honesty and discretion.
  • Strong team player, capable of collaborating effectively with colleagues from different departments to achieve common goals.
  • Reliable transportation and flexibility with working hours

Benefits:

  • Health/Dental Insurance
  • Paid Time Off (available after 90 days and will increase after one year)
  • 401K provided after the first year of employment
  • Prescription Drug discount plan
  • Travel discounts


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