Front Desk Associate/Night Auditor for Avid Candlewood Hotel
4 weeks ago
The Avid Candlewood Hotel in Fort Payne is seeking a dedicated and experienced individual to fill the role of Night Auditor/Front Desk Associate. This position requires excellent customer service skills, a background in the hotel or hospitality industry, and the ability to work a flexible, overnight schedule.
Responsibilities:
- Conduct the daily audit and reconciliation of all financial transactions, including guest folios, cash handling, credit card transactions, and accounts receivable.
- Verify the accuracy of guest accounts, charges, and credits, and rectify any discrepancies promptly.
- Generate detailed reports summarizing the hotel's financial activity during the night shift.
- Handle guest inquiries, requests, and complaints, providing exceptional customer service and resolving issues promptly and professionally.
- Assist with the check-in and check-out process for late-night arrivals and early departures.
- Ensure the security of the hotel by monitoring surveillance cameras, performing security checks, and following established procedures.
- Collaborate with other hotel departments, such as housekeeping and maintenance, to address any operational needs during the night shift.
- Maintain accurate records and documentation of all activities during the shift.
- Perform additional duties as required.
Qualifications:
- High school diploma or equivalent.
- Ability to work overnight shifts and flexible schedule.
- Experience in a similar role, preferably in the hotel industry.
- Strong mathematical and analytical skills, with the ability to handle financial transactions accurately.
- Excellent attention to detail and organizational abilities.
- Proficient computer skills, including experience with hotel property management systems (PMS) and accounting software.
- Exceptional customer service and interpersonal skills.
- Ability to handle stressful situations calmly and efficiently.
- Reliable and punctual, with the ability to work independently during overnight shifts.
- Excellent written and verbal communication skills.
- Demonstrated reliability and punctuality, with a track record of consistently meeting work schedules and deadlines.
- High level of integrity and ethical conduct, maintaining confidentiality, and handling financial transactions with honesty and discretion.
- Strong team player, capable of collaborating effectively with colleagues from different departments to achieve common goals.
- Reliable transportation and flexibility with working hours
Benefits:
- Health/Dental Insurance
- Paid Time Off (available after 90 days and will increase after one year)
- 401K provided after the first year of employment
- Prescription Drug discount plan
- Travel discounts
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