Mortgage Loan Servicing Specialist II

3 weeks ago

Hillsboro, United States Umpqua Bank Full time
About Umpqua Bank

Umpqua Bank is a leading western-based regional bank with over $50B in assets under management. We offer a unique brand of relationship banking and a culture where associates thrive.

About the Role

In this role, you will be responsible for mortgage loan servicing, including ongoing customer service, billing, payment processing, account maintenance, and document control. You will work in an environment of high work volumes and established deadlines, handling assigned tasks according to multiple investor requirements.

Key Responsibilities
  • Collaborate with stakeholders and subject matter experts to document, communicate, validate, and refine necessary requirements.
  • Elicit information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems.
  • Research and interpret complex and sometimes competing business needs and translate into application and operational requirements.
  • Assist with business base development and RFP process during the project initiate phase.
  • Assist in integration and user acceptance testing of new or revised workflows, processes, and/or systems.
  • Support the development of training, as well as implementation and post-implementation material.
  • Serve as a liaison between business units and Technology Advancement Group (TAG) through which requirements flow.
  • Demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities.
Requirements
  • Bachelor's Degree in business, project management, business systems, or equivalent preferred.
  • 4-7 years of relevant business analyst and/or project management and/or operations experience related to the assigned business unit function.
  • Advanced business operations abilities, analytical and problem-solving skills.
  • Advanced data analysis skills including project management and/or operations.
  • Knowledge of banking policies, procedures, practices, and documentation.
  • Advanced knowledge of development concepts and practices, potential applications, and customer requirements.
  • Advanced project management skills.
  • Advanced written and verbal communication and presentation skills.
  • Ability to manage complex projects and vendor relationships.
  • Ability to work effectively with individuals and groups across the company to manage customer relationships.
Workstyle

This role is fully onsite.

Benefits

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00 to $26.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors.

We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Commitment to Diversity

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

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