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Aerospace MRO Client Support Specialist
2 months ago
Terrelonge Staffing is seeking a committed Customer Service Representative for our MRO client operating in the aerospace sector. The successful candidate will possess a background in customer service within a technical or aerospace context, emphasizing the delivery of outstanding support to clients.
Core Responsibilities:
- Act as the main liaison for clients, managing inquiries and resolving concerns related to MRO offerings.
- Facilitate order processing, monitor shipments, and oversee customer accounts to guarantee satisfaction.
- Collaborate with internal departments to ensure prompt and precise service delivery.
- Keep comprehensive records of customer communications and transactions.
- Offer clients consistent updates regarding service progress and any modifications to their orders.
Required Qualifications:
- Associate degree or comparable experience in customer service or a related discipline.
- 2-4 years of customer service experience within the aerospace field.
- Strong analytical abilities and meticulous attention to detail.
- Exceptional verbal and written communication skills.
- Familiarity with CRM systems and proficiency in Microsoft Office Suite.
