Customer Success Manager

2 months ago


Douglasville, Georgia, United States Insight Global Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Insight Global. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and retention.

Key Responsibilities
  • Develop and execute customized success plans to meet client needs and goals
  • Proactively engage with clients through regular touchpoints and activities, including onboarding, success planning, and risk mitigation
  • Collaborate with cross-functional teams to ensure seamless delivery of services and solutions
  • Identify and capitalize on opportunities to upsell and cross-sell services to existing clients
  • Provide exceptional customer service and support, resolving issues and concerns in a timely and professional manner
Requirements
  • 2-3 years of experience directly managing Fortune 1000 customers
  • Experience working in Gainsight and CRM systems
  • Understanding of VMware applications and DRaaS/BaaS solutions
  • 5+ years of Account Management/Customer Success experience in a Cloud, Managed Service, Colocation, or related environment
  • Excellent communication and interpersonal skills, with the ability to interact with clients at all levels, including C-Suite
What We Offer

At Insight Global, we are committed to creating a diverse and inclusive work environment where our employees can thrive. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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