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Care Coordinator
2 months ago
Job Summary:
We are seeking a highly skilled and compassionate Care Coordinator to join our team at Nuvia Dental Implant Center. As a key member of our staff, you will be responsible for delivering exceptional patient experiences and ensuring the smooth operation of our office.
Key Responsibilities:
- Cultivating Patient Relationships: Build strong relationships with patients, understand their needs, and provide personalized support to ensure their comfort and satisfaction.
- Appointment Management: Effectively manage appointment schedules, ensuring timely and efficient processing of patient visits.
- Account Management and Billing: Process patient accounts, manage billing, and maintain accurate records to ensure seamless financial transactions.
- Payment Processing: Collect and process payments, ensuring timely and accurate financial transactions.
- General Administration: Provide administrative support to the center, including answering phone calls, opening mail, and maintaining a clean and organized office environment.
Qualifications:
- Collaboration and Teamwork: Collaborate with the team to achieve common goals and objectives.
- Communication Skills: Effectively communicate with patients, colleagues, and management to ensure seamless operations.
- Problem-Solving: Proactively identify and resolve issues, providing solutions to patients and colleagues.
- Medical/Dental Background: A background in medical or dental is preferred, but we will provide training to the right candidate.
- Emotional Intelligence: Demonstrate a high level of emotional intelligence, empathy, and compassion when interacting with patients.
Essential Job Functions:
- Opening the Center: Ensure the center is prepared for the day, setting patients and teams up for success.
- Communication and Expectation Management: Communicate effectively with patients, manage expectations, and provide clear instructions.
- Patient Focus: Remain focused on patient needs, providing exceptional care and support.
- Appointment Reminders: Remind patients of upcoming appointments and follow up as needed.
- Scheduling and Next Steps: Schedule appointments and guide patients through the next steps in their care.
- Office Administration: Answer phone calls, open mail, and maintain a clean and organized office environment.
About Nuvia Dental Implant Center:
We are a dynamic and patient-centered dental implant center dedicated to providing exceptional care and service to our patients. Our team is passionate about delivering outstanding results and exceeding patient expectations. If you share our commitment to excellence and patient satisfaction, we encourage you to apply for this exciting opportunity.
