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Customer Service Representative

2 months ago

Sheboygan Falls, Wisconsin, United States Johnsonville Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Johnsonville. As a key member of our supply chain team, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide exceptional customer service and support to internal and external customers, including collaborating with customers, sales teams, and internal stakeholders to resolve issues and improve customer satisfaction.
  • Oversee customer orders and shipments to ensure accurate items, prices, and delivery dates, and regularly update customers on order status and any issues.
  • Act as the primary representative and contact for specific customer accounts, and manage the escalation of issues within the Customer Service Team.
  • Perform root cause analysis to understand drivers of order failure and support process improvement initiatives.
  • Participate in and lead cross-functional teams and meetings to drive business results and improve customer satisfaction.
Requirements
  • Bachelor's degree in a related field or significant equivalent experience required.
  • 3-5 years' experience in customer service or supply chain preferred.
  • Strong focus on customer success, creative problem-solving, and analytical skills.
  • Proficiency in Business Software (SAP preferred) and Microsoft Suite (Excel, Word, PowerPoint), with basic EDI knowledge a plus.
  • Excellent communication and relationship-building skills.
About Johnsonville

Johnsonville is a family-owned company that has been innovating better ways to make, eat, and prepare sausage since 1945. We are committed to developing our Members' talents and achieving great business results. We value diversity and equal opportunity employment, and we support the hiring of returning service members and military spouses.