Account Coordinator
4 weeks ago
The Account Coordinator - Managed Programs will oversee a subset of affiliated retail customers and related fabricators sub-contracted by Caesarstone to provide administrative and customer service support. This is a day-to-day hybrid customer service, administrative support and data entry role to ensure smooth sales procedures.
Responsibilities
Represent Caesarstone in a professional manner through interaction with retailers, customers, and fabricators.
Liaise with retailers, customers and fabricators to ensure seamless communication and coordination.
Ensure data imported into systems (Portal and Oracle) is complete and accurate to facilitate efficient operations.
Coordinate slab shipments to Managed Program fabricators to meet customer demands.
Manage the project from beginning to end, including fabricators' job status and customer inquiries to ensure timely resolution.
Monitor and manage fabricator KPIs, including timeline and customer satisfaction score to drive business growth.
Facilitate fabricator trainings to set program expectations and ensure proper online portal usage to enhance customer experience.
Field warranty inquiries and follow through for resolution to maintain customer satisfaction.
Monitor Managed Program stores' AR aging reports to ensure funds are collected in accordance with established payment terms.
Monitor fabricators' AP reports to ensure funds are paid in accordance with established payment terms.
Monitor material usage and facilitate waste reduction to achieve targets and reduce costs.
Manage any concerns surrounding the custom countertop process, including de-escalating complaints from retailers and fabricators, identifying the appropriate corrective action, and seeing through resolution to customer satisfaction.
Ensure consignment inventories are fully stocked, reported inventory counts are accurate, and replenishment shipments are timely to meet customer demands.
Where applicable, escalate issues to maintain high levels of customer satisfaction.
Occasional travel to affiliated retailer customers for employee training sessions to enhance knowledge and skills.
Requirements
Excellent communication skills, both written and verbal, with a problem-solving attitude to effectively interact with customers and colleagues.
Detail-oriented with strong organizational skills to manage multiple tasks and priorities.
Time-management skills, able to multitask and prioritize numerous concurrent tasks to meet deadlines.
Customer service experience to provide exceptional support to customers and colleagues.
Excellent computer skills (MS Office in particular) to efficiently use software and systems.
Ability to both cooperate well as a team member and function efficiently on individual work to achieve business objectives.
Minimum 3 years related experience, familiarity with the functional business environment to drive business growth.
Post-secondary education an asset to enhance knowledge and skills.
Able to read simple floor plans and complete simple math calculations to perform tasks efficiently.
Preferred Qualifications
Oracle or other ERP system experience to efficiently use software and systems.
Inventory management experience to manage consignment inventories and replenishment shipments.
Bachelor's Degree in Business Administration or similar field to enhance knowledge and skills.
Three years of account coordination or management experience to drive business growth and customer satisfaction.
Working Conditions
Manual dexterity required to use desktop computer and peripherals. Occasional travel within Canada may be required. Repetitive work, walking on hard surfaces may be required (within warehouse environment). PPE (hard hat, vest, steel toe footwear) worn in specific areas within a warehouse environment. Overtime may be required. Lifting or moving up to 10lbs may be required.
What We Offer
Caesarstone is proud to provide employees with a comprehensive and attractive benefits program which includes the following: The base rate for this role is between $18.00 to $23.00 plus team result-based performance bonus opportunities. Comprehensive benefit package including: Medical, Dental and Vision Insurance, Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability, plus insurances such as Short-Term Disability and Long-Term Disability, Voluntary Accident, and Critical Illness. An Employee Assistance Program that you or your dependents can access. Generous Paid Time Off and Paid Holidays. 401(k) Retirement Plan (with employer match). Internal ongoing educational/training opportunities. Competitive compensation. Continuous coaching and mentorship.
-
Account Coordinator
4 weeks ago
Charlotte, North Carolina, United States Insight Global Full timeJob SummaryAs an Account Coordinator at Insight Global, you will play a critical role in supporting Spectrum Enterprise sales professionals by configuring, processing, and expediting order, contract, and quality control activities for complex orders. Your responsibilities will include ratifying complex orders for completeness, accuracy, and commission...
-
Accounts Payable Coordinator
3 weeks ago
Charlotte, North Carolina, United States Adecco USA Full timeAdecco USA is hiring for an experienced Accounts Payable Coordinator for our global manufacturing client. This role is responsible for accurately processing high volumes of purchase order (PO) invoices for materials, services, utilities, and freight utilizing SAP and Read Soft. The ideal candidate will have 1-3 years of experience in Accounts Payable, with a...
-
Account Support Coordinator I
1 month ago
Charlotte, North Carolina, United States CorVel Healthcare Corporation Full timeJob Title: Account Support Coordinator IWe are seeking a highly motivated and detail-oriented individual to join our team as an Account Support Coordinator I. In this role, you will be responsible for assisting in the growth of our Case Management business by identifying and pursuing new referral opportunities.Key Responsibilities:Assist in identifying and...
-
National Account Manager
1 month ago
Charlotte, North Carolina, United States Fortiline Waterworks Full timeJob SummaryThe National Account Manager will lead the company's efforts to maintain and expand relationships with key customers. This role will coordinate sales with the Regional Sales Manager and Outside Sales Representatives to ensure a smooth transition of orders from the bid phase through final product deliveries.Key ResponsibilitiesRepresent the...
-
Senior Accountant
4 weeks ago
Charlotte, North Carolina, United States Fastener Supply Company Full timeJob DescriptionFastener Supply Company is seeking a highly skilled Senior Accountant to oversee the financial operations and ensure compliance with accounting principles and regulations.The ideal candidate will have extensive experience in accounting, exceptional attention to detail, and strong analytical skills.Responsibilities:Prepare and analyze financial...
-
Accounts Payable Specialist
4 weeks ago
Charlotte, North Carolina, United States Timeplanner Calendars Inc. Full timeJob OverviewWe are seeking a highly organized and detail-oriented Accounts Payable Specialist to join our team at Timeplanner Calendars Inc. The successful candidate will be responsible for auditing, matching, and coding vendor invoices, as well as coordinating payment and maintaining relationships with vendors.Key ResponsibilitiesAudit and process vendor...
-
Accounting Professional
4 weeks ago
Charlotte, North Carolina, United States Beacon Hill Full timeInvoice Processing and Payment ManagementAs an Accounting Professional at Beacon Hill, you will be responsible for reviewing, verifying, and processing invoices in a timely manner. This includes matching invoices with purchase orders, packing slips, and contracts, as well as entering invoices into accounting software such as QuickBooks and Business...
-
Marketing Coordinator
4 weeks ago
Charlotte, North Carolina, United States NorthPoint Search Group Inc Full timeMarketing CoordinatorAt NorthPoint Search Group Inc, we are seeking a highly skilled Marketing Coordinator to join our team. The ideal candidate will have a strong background in advertising management, with experience in managing campaigns, maintaining budgets, and creating promotional materials.The successful candidate will be responsible for:Managing...
-
Senior Accountant
1 month ago
Charlotte, North Carolina, United States Octapharma Plasma, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Accountant to join our team at Octapharma Plasma, Inc. The ideal candidate will have a strong background in accounting, finance, and leadership, with a proven track record of success in financial planning, analysis, and reporting.Key ResponsibilitiesPrepare financial statements in accordance...
-
Senior Accountant
4 weeks ago
Charlotte, North Carolina, United States Krispy Kreme Full timeAbout the Role:The Senior Accountant role on the Corporate Accounting team performs general ledger accounting responsibilities related to the month-end close process. This includes preparing journal entries and account reconciliations for Krispy Kreme and subsidiary businesses.This role is responsible for corporate accounting duties including but not limited...
-
Office Coordinator
4 weeks ago
Charlotte, North Carolina, United States Trilon Group Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Manager to join our team at DRMP. As the primary point of contact for our Charlotte office, you will be responsible for providing exceptional administrative support to our staff and ensuring the smooth operation of our office.Key ResponsibilitiesProvide administrative support to the...
-
Accounting Specialist
4 weeks ago
Charlotte, North Carolina, United States Maersk Company Limited Full timeAs an Accounting Specialist at Maersk Company Limited, you will play a vital role in delivering support to processes and tasks in the Collections space. Your expertise will be essential in improving given processes and/or projects, ensuring seamless execution and optimal results.This is an exciting career opportunity to work in a multinational, Global 500...
-
Account Coordinator
4 weeks ago
Charlotte, North Carolina, United States Insight Global Full timeJob SummarySupport Spectrum Enterprise sales professionals by configuring, processing, and expediting order, contract, and quality control activities for complex orders. Ensure completeness, accuracy, and commission eligibility, and provide pre and post-sale monitoring, escalation, and resolution support.Key ResponsibilitiesRatify complex orders for...
-
Project Accountant
4 weeks ago
Charlotte, North Carolina, United States Beacon Hill Full timeKey Responsibilities:As a Project Accountant at Beacon Hill, you will be responsible for managing financial aspects of projects, including invoice and draw management, financial reporting, and accounts and cash management. You will work closely with project managers to ensure compliance with general contractors and subcontractors, and provide necessary data...
-
Event Coordinator
4 weeks ago
Charlotte, North Carolina, United States Motion Recruitment Partners LLC Full timeJob Summary:We are seeking a skilled Event Coordinator to join our team at Motion Recruitment Partners LLC. As an Event Coordinator, you will be responsible for planning and executing complex sponsorship events and activations for our clients.Key Responsibilities:Manage day-to-day event planning lifecycle for sponsored events, conferences, and...
-
Accounts Receivable Specialist
4 weeks ago
Charlotte, North Carolina, United States Vaco Full timeJob SummaryVaco is seeking an experienced Accounts Receivable Specialist to join our team. As an AR Specialist, you will be responsible for managing customer accounts, processing invoices, and resolving any issues that may arise.Key ResponsibilitiesTimely and accurate submission of invoices to customers via multiple methodsReview payment status of invoices...
-
Financial Reporting Accountant
4 weeks ago
Charlotte, North Carolina, United States Beacon Hill Full timeFinancial Reporting AccountantAt Beacon Hill, we are seeking a skilled Financial Reporting Accountant to join our team. The ideal candidate will have experience in financial reporting, accounting, and compliance. Key responsibilities include: Reviewing and verifying invoices in a timely manner Matching invoices with purchase orders, packing slips, and...
-
Senior Accountant
4 weeks ago
Charlotte, North Carolina, United States Octapharma Plasma Full timeKey Responsibilities:As a Senior Accountant at Octapharma Plasma, you will be responsible for preparing financial statements in accordance with corporate policies, generally accepted accounting principles, and international reporting standards. You will also assist the Financial Analysis Manager in the budget planning and preparation process, including ad...
-
Accounts Receivable Specialist
4 weeks ago
Charlotte, North Carolina, United States Vaco Full timeJob Summary:As an Accounts Receivable Specialist at Vaco, you will play a critical role in managing customer accounts for third-party invoicing, payment reconciliations, and vendor compliance. Your primary responsibility will be to ensure timely and accurate submission of invoices to our customers via multiple methods. You will also be responsible for...
-
Client Onboarding Coordinator
4 weeks ago
Charlotte, North Carolina, United States Innova Solutions Full timeAbout the Role:Innova Solutions is seeking a highly skilled Client Onboarding Coordinator to join our team. As a key member of our Sales team, you will be responsible for managing client onboarding, supporting the Sales team, and coordinating with various stakeholders to ensure a smooth client setup process.Key Responsibilities:Manage the end-to-end client...