Operations Manager
3 weeks ago
FAS is a rapidly growing higher education consulting firm seeking a seasoned professional to lead the consulting operations team. As a Manager of Consulting Operations, you will play a critical role in driving the growth and scalability of our consulting division.
The ideal candidate will have a strong background in project management, with experience in allocating resources and managing multiple projects simultaneously. You will be responsible for collaborating with the Vice President of Consulting & Compliance to develop and implement efficient systems and processes to support client success and operational excellence.
Key Responsibilities:
- Manage consultant assignments and client placements for consulting and interim staffing client engagements.
- Create highly efficient tech-enabled systems to place the best-fit consultants with clients.
- Cross-reference a skills matrix + availability to match the right consultant to the goals and objectives of each client.
- Collaborate with the VP of Consulting & Compliance on special assignments as needed.
- Set up workflows in the project management system scheduling major activities and milestones for each client engagement.
- Ensure time tracking systems are in place and followed to ensure accurate invoicing to clients.
- Approve travel resources for engagements, if needed, in accordance with FAS travel policies.
- Ensure weekly consultant reports are submitted and known issues or exception reports are directed to the Vice President of Consulting & Compliance for action.
- Adjust resource allocations throughout each stage of the engagement or as major milestones are achieved.
Additional Responsibilities:
- Lead the client onboarding process for new client engagements.
- Manage kickoff calls with new clients immediately following receipt of a signed contract.
- Collaborate with FAS Finance & Accounting to set billing codes, time tracking, and work orders in the NetSuite (finance ERP).
- Coordinate with college/university contacts to network and system access to the Student Information System for our consultants.
- Optimize the business by tracking and managing to key performance indicators using professional systems and processes throughout the business.
- Prepare and manage dashboard views to support senior leaders for use at management meetings, quarterly Board meetings, and monthly operating reviews.
- Coordinate the hiring and onboarding of new consultants in tandem with the Vice President of Consulting & Compliance.
Requirements:
- Bachelor's Degree
- 5+ years of work experience with Allocations
- 3+ years of experience in Project Management
- Can start immediately
- Accept a background check
Benefits:
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Disability insurance
- Paid maternity leave
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