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On-Site System Diagnostic and Repair Expert

2 months ago

Carlisle, Iowa, United States Park Place Technologies Full time
Job Summary

Park Place Technologies is seeking a highly skilled Field Service Engineer to provide on-site technical support and repair services for our customers. As a key member of our team, you will be responsible for diagnosing and resolving complex technical issues related to data center hardware.

Key Responsibilities
  • On-Site Technical Support: Provide timely and effective technical support to customers, ensuring a high level of satisfaction and minimizing downtime.
  • System Diagnostic and Repair: Analyze and diagnose complex technical issues, identify root causes, and implement effective repairs to ensure optimal system performance.
  • Inventory Management: Manage and maintain accurate inventory levels, including ordering and returning parts as needed.
  • Administrative Tasks: Complete and submit accurate and timely reports, including audit forms, email replies, timesheets, and expense reports.
Requirements
  • Technical Expertise: Minimum 7 years of experience working with OEM data center hardware, with a solid understanding of different OEM equipment and the ability to grasp new products and concepts.
  • Customer Service: Proven ability to provide excellent customer service, with a focus on meeting customer needs and expectations.
  • Leadership and Collaboration: Ability to work independently and as part of a team, with strong leadership and collaboration skills.
  • Certifications: CompTIA A+ and Server + certifications required.
  • Physical Demands: Ability to lift 50 pounds, stand and walk for extended periods, and perform other physical tasks as required.
Preferred Qualifications
  • Certifications: Additional OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc.
  • Education: Bachelor's degree in a related field (i.e. Computer Science, Engineering) or equivalent experience.
Travel Requirements

Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car).