Shoe Care Representative
3 weeks ago
At Spring Footwear Corp, we're looking for talented individuals to join our dynamic team as Customer Service Representatives. As a representative, you'll have the opportunity to make a real difference in our customers' lives by providing exceptional service, thinking critically to solve problems, and working collaboratively with our team.
Key ResponsibilitiesSome key responsibilities of this role include:
- Providing outstanding customer service, handling customer inquiries, and resolving issues in a timely and professional manner.
- Working effectively in a fast-paced environment, managing multiple tasks and priorities while maintaining excellent communication skills.
- Collaborating with colleagues to achieve shared goals, sharing knowledge and expertise to ensure seamless service delivery.
To succeed in this role, you'll need:
- A minimum of 2 years of direct-to-customer service experience, preferably in shoe retail.
- High school diploma or equivalent.
- Superior communication skills (verbal, written, and listening).
- Superb interpersonal and problem-solving skills.
- PC proficiency, including MS Office and Google Suites (Word, Excel, & Outlook).
- Experience with Gorgias, Shopify, or other customer service platforms is a plus.
- Previous call center experience is also a plus.
We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as benefits, company-paid holidays and paid time-off, profit-sharing, and advancement opportunities. Please note that this is an onsite position, requiring full-time attendance at our location. A successful drug and background screening is required for employment.
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