Front Desk Hospitality Specialist

7 days ago


Bethesda, Maryland, United States Aramark Full time
Job Overview

The Front Desk Hospitality Specialist plays a vital role in ensuring exceptional guest satisfaction by delivering personalized service, booking reservations, and resolving any concerns or issues that may arise. This dynamic role requires excellent communication skills, attention to detail, and a strong ability to multitask.

About the Role

This position involves providing world-class customer service, responding to phone calls and messages, operating a register and software systems, and maintaining a clean and organized workspace. The ideal candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and maintain a positive attitude under pressure.

Responsibilities

• Greet and provide exceptional customer service to guests
• Book reservations and coordinate registration for guests
• Operate a register and/or software system to complete cash and credit card transactions
• Respond to phone calls and emails, and deliver messages as needed
• Maintain a clean and organized workspace

Requirements

• Previous experience in guest services is preferred
• Demonstrates excellent customer service skills and interpersonal communication
• Strong organizational skills, accuracy, and attention to detail
• Ability to work effectively in a fast-paced environment and prioritize tasks

What We Offer

Aramark offers a competitive hourly compensation rate of $20.00. Additional benefits include medical, dental, vision, and work-life resources, as well as opportunities for professional growth and development. This is an exciting opportunity to join our team and contribute to providing exceptional experiences for our guests.

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