Residential HVAC Service Management Position

4 weeks ago

Kenmore, Washington, United States NOCO Energy Corp. Full time

Job Description:

NOCO Energy Corp is seeking a highly skilled and experienced Residential HVAC Service Manager to oversee the daily operations of our residential HVAC service department.

This role will ensure the delivery of high-quality service, efficient scheduling, and customer satisfaction. The manager will lead a team of technicians, provide technical support, and handle escalated customer issues.

Key Responsibilities:

  • Oversee a dedicated team of service and maintenance technicians and provide technical support to meet the needs of the team and clients.
  • Monitor and manage job execution and compliance with client commitments to ensure high-quality execution of all service work.
  • Efficiently schedule all work and help to develop and implement standard operating procedures to improve operational efficiency.
  • Conduct financial reviews for all service work, providing feedback to the team.
  • Assist in driving revenue growth through training and effective resource management.
  • Foster strong customer relationships, ensuring satisfaction and repeat business.
  • Lead, coach, and develop the service team to meet customer and department expectations.
  • Conduct routine technical and sales-related trainings, on a biweekly basis.
  • Address and resolve conflicts effectively within the team, manage customer escalations, and ensure timely resolution of issues.
  • Promote a safety-first culture among the service team and conduct regular safety audits.
  • Stay updated on industry trends, technologies, and best practices to ensure compliance with health and safety regulations and company policies.
  • Ensure the service team has the necessary tools and equipment while providing technical guidance and support.
  • Responsible for technicians' performance appraisals, reviews, and for setting improvement goals per company standards.
  • Conduct group and one-on-one meetings with technicians as required for training, evaluation, and general communication.
  • Work with other departmental managers to meet company and departmental goals and objectives.
  • Participate in developing and monitoring budgets, goals, and objectives to ensure departmental success.

Requirements:

  • Minimum of 10 years of experience in HVAC service, including at least 2 years in a management or supervisory role.
  • Experience with residential HVAC systems, including installation, maintenance, and repair.
  • Leadership experience in the residential HVAC service industry is preferred.
  • Excellent customer service and communication abilities.
  • Proficiency with HVAC service software, scheduling systems, and reporting tools.
  • Knowledge of safety regulations and compliance standards in the HVAC industry.
  • Ability to troubleshoot and provide technical guidance on HVAC systems.
  • Ability to handle high-pressure situations and resolve escalated customer issues.
  • Financial acumen for managing budgets, inventory, and cost control.
  • Ability to quote HVAC repairs and replacements.
  • Ability to work collaboratively with colleagues and staff with solid conflict management skills to create a team-oriented, results-driven environment.
  • Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments.
  • Technical aptitude and an ability to use resources at hand to find solutions.
  • Valid driver's license with a clean driving record and background.
  • Ability to pass background screening and drug test.
  • Proficiency in standard office applications such as MS Word, Excel, Outlook, and general software navigation.

What We Offer:

  • Competitive compensation package.
  • Generous medical insurance offerings.
  • Dental and vision plans.
  • Company-paid life insurance.
  • Company-paid short-term disability.
  • 401(k) with company match.
  • Health savings accounts.
  • Generous Paid Time Off policies.
  • 7 paid holidays.
  • Employee and family assistance program.
  • Company-paid training.
  • Safety incentives.
  • Years of service incentives.

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