Residential HVAC Service Manager

4 weeks ago

Kenmore, New York, United States NOCO Energy Corp. Full time
Job Summary

The Residential HVAC Service Manager is responsible for overseeing and managing the daily operations of the residential HVAC service department at NOCO Energy Corp. This role ensures the delivery of high-quality service, efficient scheduling, and customer satisfaction. The manager leads a team of technicians, provides training, monitors performance, and handles escalated customer issues.

Key Responsibilities
  • Oversee a dedicated team of service and maintenance technicians and provide technical support to meet the needs of the team and clients.
  • Monitor and manage job execution and compliance with client commitments to ensure high-quality execution of all service work.
  • Efficiently schedule all work and help to develop and implement standard operating procedures to improve operational efficiency.
  • Conduct financial reviews for all service work, providing feedback to the team.
  • Assist in driving revenue growth through training and effective resource management.
  • Foster strong customer relationships, ensuring satisfaction and repeat business.
  • Lead, coach, and develop the service team to meet customer and department expectations.
  • Conduct routine technical and sales-related trainings, on a biweekly basis.
  • Address and resolve conflicts effectively within the team, manage customer escalations, and ensure timely resolution of issues.
  • Promote a safety-first culture among the service team and conduct regular safety audits.
  • Stay updated on industry trends, technologies, and best practices to ensure compliance with health and safety regulations and company policies.
  • Ensure the service team has the necessary tools and equipment while providing technical guidance and support.
  • Responsible for technicians' performance appraisals, reviews, and for setting improvement goals per company standards.
  • Conduct group and one-on-one meetings with technicians as required for training, evaluation, and general communication.
  • Work with other departmental managers to meet company and departmental goals and objectives.
  • Participate in developing and monitoring budgets, goals, and objectives to ensure departmental success.
Requirements
  • Minimum of 10 years of experience in HVAC service, including at least 2 years in a management or supervisory role.
  • Experience with residential HVAC systems, including installation, maintenance, and repair.
  • Leadership experience in the residential HVAC service industry is preferred.
  • Excellent customer service and communication abilities.
  • Proficiency with HVAC service software, scheduling systems, and reporting tools.
  • Knowledge of safety regulations and compliance standards in the HVAC industry.
  • Ability to troubleshoot and provide technical guidance on HVAC systems.
  • Ability to handle high-pressure situations and resolve escalated customer issues.
  • Financial acumen for managing budgets, inventory, and cost control.
  • Ability to quote HVAC repairs and replacements.
  • Ability to work collaboratively with colleagues and staff with solid conflict management skills to create a team-oriented, results-driven environment.
  • Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments.
  • Technical aptitude and an ability to use resources at hand to find solutions.
  • Valid driver's license with a clean driving record and background.
  • Ability to pass background screening and drug test.
  • Proficiency in standard office applications such as MS Word, Excel, Outlook, and general software navigation.
What We Offer
  • Competitive compensation package.
  • Generous medical insurance offerings.
  • Dental and vision plans.
  • Company-paid life insurance.
  • Company-paid short-term disability.
  • 401(k) with company match.
  • Health savings accounts.
  • Generous Paid Time Off policies.
  • 7 paid holidays.
  • Employee and family assistance program.
  • Company-paid training.
  • Safety incentives.
  • Years of service incentives.

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