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Client Relations Specialist

2 months ago

Wyandotte, Michigan, United States BASF Corporation Full time

Now hiring Client Relations Specialist

Location: Wyandotte, MI

We are seeking a dedicated Client Relations Specialist to enhance our Performance Materials team.

About Us:

The Performance Materials division is leading the essential sustainability transformation in the plastics industry. Our specialists collaborate with clients to innovate solutions for key sectors including transportation, consumer goods, industrial applications, and construction. These advancements are vital for a sustainable future, focusing on enhanced thermal resistance, durability, and lightweight solutions.

Our committed Customer Care Team works closely with internal stakeholders to ensure clear and confident communication with clients. We strive to meet and exceed customer expectations, acting as champions of solutions that deliver exceptional results and an outstanding customer experience. At BASF, we equip our employees with the necessary tools to navigate their careers. Once established in Customer Care, you may find this is where your future lies, or you may choose to explore opportunities in Supply Chain, Sales, Marketing, or Procurement.

As a Client Relations Specialist, your responsibilities include:

  • Overseeing the order-to-cash process, taking full ownership of customer order management and escalating issues as necessary to foster positive client relationships.
  • Monitoring and reporting on customer support metrics, ensuring proactive and consistent communication regarding customer orders.
  • Verifying pricing and addressing discrepancies as required.
  • Documenting failures and customer feedback through the NCM process, utilizing critical thinking to identify and escalate customer issues and risks.
  • Managing Business Continuity Workbooks and handling SAP data, text, and outputs.
  • Securing and documenting necessary approvals.
  • Applying appropriate reason codes (A/R, LO1634, Cr/Dr, etc.).
  • Reviewing and comprehending Supply Chain Key Performance Indicators.
  • Building an understanding of customer needs and markets by engaging with segment partners.
  • Sharing market intelligence with the primary account manager.
  • Participating in continuous improvement initiatives by identifying opportunities for process enhancement and waste reduction.

Qualifications:

  • Bachelor's degree with 6 months to one year of relevant experience.
  • Proficiency in Microsoft Office Suite (Excel/Word) and web-based applications.
  • Ability to interact with clients in a friendly and helpful manner, understanding their needs.
  • Strong teamwork skills.
  • Capability to prioritize and manage time effectively in a dynamic environment.
  • Excellent oral and written communication skills, along with strong problem-solving abilities.

Why Choose BASF?

At BASF, you will have the opportunity to contribute to meaningful work that supports a sustainable future. Alongside competitive compensation and benefits, we provide a comprehensive range of resources to help you excel. We are dedicated to offering programs and opportunities that enhance overall well-being, personal growth, and a collaborative, inclusive work environment.

Some of the benefits we offer include:

  • Flexible work arrangements when feasible.
  • A highly competitive retirement savings plan with company matching and investment options.
  • Well-being programs that encompass comprehensive mental health support for you and your family.
  • Family forming benefits including fertility, adoption, and parental leave.
  • Back-up care for children and elders, with discount programs for families.
  • Mentoring and career development opportunities to foster learning and growth.
  • A matching gifts program to amplify your charitable contributions.
  • Employee crisis support for unexpected situations.
  • Access to our BASF wine cellar, employee discounts, and more.

About BASF:

As one of the largest chemical companies in North America, we have been addressing everyday needs and tackling complex economic, environmental, and sustainability challenges for over 150 years. At BASF, we empower our employees with the tools, guidance, and opportunities necessary for success in both work and life. Supporting your ambitions is integral to our mission of creating chemistry. Our success is intertwined with yours, making BASF an excellent place to build a rewarding career.

Equal Employment Opportunity:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.